Customer Service Sales

Derek J. Garnes

***** ****** **

Dinwiddie, VA **841

804-***-**** Cell

804-***-**** Home

********@*****.***

OBJECTIVE: To enhance my proven abilities as an achiever in Business

Management

Qualifications

• An energetic, value added, creative self-starter

• Excellent sales management skills and outstanding customer service

• Demonstrates working knowledge of all major computer services and systems

Employment History

Vangent: 07/25/2011 to Current

• Customer Care Representative

o Provides timely and accurate responses to customers and patients

inquiring about Medicare and Medicaid beneficiaries

Bank of America: 04/2007 to 04/2011

• Customer Service & Sales Specialist II

o Provided customer solutions to complex or escalated issues by providing

delivery of service, sales, and fulfillment request; Responded to text

messages and emails in the customer contact center; Knowledgeable of

multiple products and built and retained customer relationships through

service and sales; Problem solver and client investigator; Resolved a wide

variety of issues and requests through information gathering and analysis;

Exceeded expectations and worked with other support organizations;

Tracked and maintained outstanding service requests with follow-up and

close out.

• Demand Deposit Account Sales Specialist

o Sold personal banking products to established Bank of America customers

who obtained credit card accounts.

o Upgraded customers to accommodate their requests for additional

services; New checking, saving, credit cards, certificate of deposits, loans,

and any other products offered to strengthen their relationship within the

bank via a Real-Time sales environment.

o Performed routine account related transactions.

• Customer Service & Sales Specialist I

o Performs routine account related transactions; Referred customers to the

appropriate line of business for products not supported

Standard Motors: 3/2007-04/2007

Shipping and Receiving Department

• Packaged Automotive Parts

Star-Tek Verizon Wireless: 3/2006-06/2007

o Managed and resolved inbound calls from Verizon Wireless customers in

reference to any discrepancies or changes to the account

• Managed Accounts

Ritz Camera: 9-2005- 2-2006

• Sales Associate

o Sold and provided assistance to customers with questions on

cameras and other electronic devices.

Nationwide Warehouse: 1-2005 -9-2005

Manager

• Lead, coached and trained a team of 5 associates

• Balanced monies received and maintained inventory

• Assisted with inbound service calls and resolved customer service issues

• Maintained daily operational files

• Provided updates to customers on the status of their orders

Education

John Tyler

Major: Business Management

DeVry University:

Major: Computer Electronics

Training

Cisco Systems– Computer Course

A+/VoTech – Computer Course

Initial Wireless/800 Inbound – Verizon Wireless Training Course

Software Skills

MS Word, MS Excel, MS Suite, Power Point, Access, Info path, Lotus Notes, Lean,

Merlin, Interact, and Boss

Contact this candidate