Project Manager Engineer
Resume:
MARK E. NICHOLSON
MIDDLETOWN, MD 21769
**********@*******.***
OBJECTIVE
To work for a large communications company where I can advance and apply my
knowledge in the converged telecommunications industry.
PROFESSIONAL ACCOMPLISHMENTS
. Design and Install the first Symposium Call Center Server in a public
911 Call-Center (PSAP).
. Install and connect to public Montgomery County, Harford, Anne
Arundel, Arlington, PSTOC Fairfax County 911 Call Centers
. Design and deploy NCC Networking for the Verizon Data Corporation.
. Design and deploy NCC for all CCM 7.0 CCMS servers for INOVA Hospital
Systems.
. Engineer, Install, and Configure, Symposium Call Center Servers for
the Freddie MAC Corporation.
. Successfully deployed VoIP solution for the Loudoun County Public
School system located Virginia
. Numerous service recognitions from customers
WORK HISTORY
VERIZON
Support Engineer
1998 - Present
. Serve as lead in-house field engineer for VSSI and all Mid-Atlantic
technicians.
. Provide after hour training classes on Nortel equipment for VSSI
technicians.
. Provide direct Nortel Meridian / Symposium support for PSAP
installations and maintenance in Maryland and Virginia area.
. Assist customers with Nortel Succession VoIP deployments.
Install, troubleshoot, and repair Nortel Meridian Option: 11c - 81c
PBX.
. Install, troubleshoot, and repair Nortel Networks: OTM, MAX, MTE, CCR,
Meridian Mail, Call Pilot, ITG Line, ITG Trunk, and Symposium Call
Center Servers.
. Assist Sales Engineering with pricing labor quotes.
. Serve as Acting Supervisor and/or Project Manager on high profile
accounts.
GTE
Senior Technician
1993-1998
. Support approximately 20 customers in the Washington Metropolitan
area.
. Install, upgrade, trouble-shoot, test and repair Nortel Meridian:
Option 11c - 81c, MAX, MTE, CCR, MAT, OTM, Call Pilot, and Symposium
Call Center Servers.
. Install, configure, troubleshoot, test and repair T1 and Nortel
Meridian RPC and fiber remotes.
CONTEL
Install, Move, Add and Change Technician
1992-1993
. Maintain an Option 81c with approximately 8,000 circuits (TNs) at the
Applied Physics Lab in Howard County, MD.
EXECUTONE
Move, Add and Change Technician
1983-1992
. Assist and lead the Install, Move, Add and Change department.
. Maintain, install and upgrade key-systems in the Washington
Metropolitan area.
. Cross train new, hire technicians in the field.
EDUCATION
Associates of Science - with honors, Telecommunications, PACE University,
NY, NY
CERTIFICATIONS
. Meridian SL-1 ST, RT, NT, XT Maintenance
. Meridian Mail
. Meridian PBX Basic Database Administration
.
. Symposium Call Center Installation and Maintenance
. Symposium Call Center Client Administration and Management
. Symposium Call Center Scripting
.
. Customer Controlled Routing
. Meridian Administration Tools: Call Accounting
. Meridian Administration Tools: Installation
. Meridian Administration Tools: Familiarization
. Callpilot 2.5 Administration and Applications
. Callpilot Installation and Maintenance Release 5.0
. Introduction to Voice Over IP (Cisco)
. Succession Installation, Maintenance, and Configuration (Nortel VoIP)
. Nortel Remote Gateway 9100 Series Configuration, Administration, and
Troubleshooting
. VoIP Fundamentals and the Enterprise Portfolio
. Voice Over Internet Protocol Technologies
Advance VoIP Technologies for Design and Support
. IP Trunk
. IP Line and the IP Phones
. Networking for the CSE 1000 System (Nortel)
. Nortel Certified Technology Specialist - Converged IP Telephony
Solutions
. NNCSS VoIP Succession 1000/1000M Release 3.0 Installation and
Maintenance
. IP Networking for the Communications Server 1000 System - Release 6.0
. Troubleshooting for the Nortel CS1000S Communication Server 4.5
. NNCSS: VoIP Design, Install and Support
. NNCSE: VoIP Design, Expert
. NNCSS: Certified Callpilot Install and Configuration
. NNCSS: Certified Contact Center Manager Install and Configuration
. NNCSS: Certified CCM Technical Support
. NNCTS: Certified Technology Specialist
. NNCTE: Certified Technology Expert
. Nortel AE6910 PDT Debug[pic]
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