Customer Service Manager
Resume:
Wanda M. Urena
*** ************ **. ( Lititz, PA 17543
717-***-**** ( **************@*******.***
Summary of
Qualifications
Personal Attributes
. Bilingual: Spanish and English
. Professional, personable, and hard working
. Three years in customer service
. Leadership experience
. Team player: thrive off professional feedback and
first to volunteer
Work History
Caf De Chocolate: Waitress/Cook
2010-Present
Lititz, PA
. Carry out managerial duties in manager's absence
. Train staff
. Perform financial duties: tally drawers, book keep
staff time and pay, make bank deposits, etc.
. Provide customer service to clientele
. Serve food
. Prepare food
International Language College: Secretary
2008-2009
Santiago, D.R.
. Executed administrative assistance for Registrar
office
. Performed customer service for students
. Answered phones and transferred calls
. Handled student inquires: helped with completing
paperwork, class registration, and various other
questions
. Processed staff time sheets
Nautica Store: Manager
2002-2008
Santiago, D.R.
. Supervised, trained, and motivated staff
. Held responsibility for sales performance during
allotted shifts
. Provided customer service
. Tallied drawers and made bank deposits
Education
Universidad Abierta Para Adultos (College)
2009
B.S. Business Administration
Santiago de los Caballeros, D.R.
http://www.uapa.edu.do/
Transcripts available upon request
Centros APEC De Education a Distincia (High School)
2004
Santo Domingo, D.R.
http://www.cenapec.edu.do/
References
Salina Man Supervisor
Korrine Graybill
Coworker
Melissa Leibig
Acquaintance
Contact this candidate