Sales Manager
Resume:
Chris Callahan
Denver, CO ***05
*****.*.********@*****.***
Dynamic and accomplished Business Professional with 12 years experience in
the highly competitive and fast paced automotive wholesale and retail
environments. Innovative and creative individual with proven management,
sales, service, inventory and finance experience. Established strong client
relationships through focus on product knowledge, accuracy, integrity,
teamwork and a positive attitude.
DEMONSTRATED EXPERTISE
Inventory Management Market Analysis
Accounting Strategic Planning
P & L Advertising/Marketing Prog.
Development
Staff Development/Team Building Promotional Event Planning
Process Implementation Account Acquisition
Problem Solving Client Retention
EMPLOYMENT HISTORY
MURRAY BMW OF DENVER- Denver, CO 1999-
2011
BMW Service Consultant 2010-2011
. Consistently delivered premium customer experience to affluent clientele
which met or exceeded their expectations
. Communicated up sold and recommended vehicle repairs to clients keeping
their best interests and safety in mind while routinely meeting/surpassing
sales and performance objectives
. Facilitated communication among co-workers in corresponding departments
to minimize margins of error and enhance the customer experience
BMW Parts Dept. Manager 2009-
2010
. Managed all financial, organizational, logistical, stocking and staff
operations of a department handling $850,000 parts inventory. Led a team
of 12 employees servicing a shop of 22 technicians and dozens of
wholesale/retail clients in one of the largest BMW dealers in the region
. Maintained inventory content, stocking levels, availability, turns,
purchases and returns to maximize profitability and growth while meeting
set objectives. Under my leadership, my team achieved nearly 7 turns
monthly, average parts availability of almost 94% and an end of year
physical inventory/office variance of a near perfect .3%
. Improved tire sales as much as 40% through staff education and sales
incentives
. Organized performance product promotional events, the first of which
targeted Dinan customers and generated over $60,000 in parts and labor
sales alone
. Evaluated, modified and monitored pricing structures necessary to meet
gross profit margins while staying competitive
. Mandated department staff training schedule to ensure each client request
was addressed with confidence and the most comprehensive product knowledge
available
. Initiated the development and implementation of department processes to
deliver a more consistent product, improve accountability and strengthen
morale
. Increased wholesale business with the acquisition of the only certified
BMW collision center in the state plus, the addition of new and
resurrection of old accounts
Chris T. Callahan
Page 2
BMW Parts Dept. Assistant Manager 2006-
2009
. Acted as Parts Manager during his absence, addressing all daily tasks
necessary to maintain department performance
. Managed non-BMW vendor purchases and pricing negotiations for both Parts
and Service departments
. Assisted Parts Manager in processing invoices, purchase orders and
miscellaneous paperwork/duties
. Processed all internal incoming orders from both New and Pre-Owned Sales
departments, the reconditioning department and all incoming collision
orders requested from the body shop
. Consolidated vendors and increased purchasing economies of scale, which
reduced costs and improved delivery
. Performed Parts Consultant duties on an as needed basis, managing all
overflow and incoming calls
BMW Parts Consultant 2001-2006
. Internal, retail and wholesale contact for all BMW parts
inquiries/requests and assisted with incoming service questions overflow
. Developed expert knowledge of BMW educational resources and was primary
department contact for frequent retail/wholesale customers in addition to
our Shop Foremen and Technicians
. Achieved and sustained the highest individual sales figures within the
department in less than 2 years
. Implemented paperless technology which increased efficiency, reduced
order-processing times and improved inter-departmental communications
BMW Service Technician 1999-2001
. Diagnosed and repaired all customer vehicle concerns and required
maintenance
. Identified unknown vehicle issues and relayed findings to corresponding
Service Consultant to inform each client of repairs requiring attention
MILE HI EUROPEAN- Denver, CO 1998-1999
Apprentice Technician
. Assisted in the diagnosis/repairs of fine German and Italian automobiles
EDUCATION
Automotive Degree, Lincoln College of Technology- Denver Colorado
BMW Factory Management, Inventory and Technical Training
Mike Nicholes Inventory Management Training
Dale Carnegie Leadership Training
Staples High School- Westport Connecticut
SKILLS
ADP Software- Advanced
Microsoft Office- Advanced
Adobe Acrobat
References Available Upon Request
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