Sales Customer Service
Resume:
Tiana Rice
*****.****@*****.***
Qualifications
Exceptional communication, interpersonal, intuitive, customer service, organizational, problem solving and leadership skills.
-Proficient in the use of various programs/applications including Windows, MS Word, Outlook, Excel, PowerPoint, E-Mits, MorVision, MortgageBOT, FSBA, AS-400, ACE, Calyx-Pointe, LP, DU, Loan Handle, Commerce Velocity, ComplianceEase, DataVerify and MIPS
Education
College of Lake County - Waukegan, IL 1999-2000
Georgia Perimeter College - Clarkston, GA 2000-2004
Employment Experience
AccounTemps (Wisconsin Community Bank-Madison, WI)
Mortgage Loan Processor 12/10-Present (A-paper, Portfolio, MyCommunity)
Manage loan pipeline of two loan officers; Order collateral value supporting documentation from vendors.
Review credit report liabilities, identity consistency, and payment history; Calculate income while comparing paystubs, federal income tax returns, form w-2, awards letters, etc; Verify and calculate assets; Examine purchase agreements and addendums; Ensure necessary disclosures were provided within compliance time line; Submit loan through Desktop Underwriting system; Study findings to guarantee future loan sales; Input closing cost figures; Determine if actual cost is within tolerance with estimated transaction cost; Schedule closing dates; Loan and invoice funding through crediting and debiting general ledgers while assigning appropriate cost centers; Review executed closing docs for completion; Forward final documentation to the designated register office for recording. Compare mortgage, assignment, title policy to establish correct lien position post closing.
AccounTemps (UW Credit Union-Madison, WI)
Mortgage Loan Processor 7/10-12/10 (A-paper, Portfolio, MyCommunity)
Create accounts for new credit union members; Review Good Faith Estimate and Truth in Lending disclosure's to ensure RESPA fee disclosure; Review DU findings to advise members of the preliminary conditions in which loan will be approved; Send disclosures and application packet to members; Request and follow up on supporting loan approval documentation from vendors and members; Evaluate and communicate liquid assets to meet reserves, closing cost, and investment requirement post underwriting to MLO and members; Schedule closing appointments with members, closing and selling agent; Retrieve final settlement statement figures from title company; Obtain loan payoff statements; Confirm applicant's employment status; Correct and verify insurance policies’ coverage and investor’s payee information; Perform loan withdrawal procedures as required;
IndyMac Bank – Atlanta/Norcross, GA
Mortgage Loan Processor 07/03 – 05/05 (Retail Lending)
Input borrower information into interoffice database; Review preliminary loan line item budget for accuracy; Evaluate borrower information including income, debt calculation, reported credit, for the purpose of structuring loan for approval; Ran DU as application, debt, income and credit suggested. Retrieve supporting documentation from borrowers and vendors for underwriting submission; Compare estimated figures to actual once obtained; Review supporting documentation for consistency in efforts to guarantee loan marketability; Complete lending compliance worksheets for various states; Filter Loan Officer’s loan pipeline to reflect current loan standing and date sensitivity in efforts to comply with federal regulations; Report monthly loan submittal and denial reports to Sales Management teams.
IndyMac Bank – Atlanta/Norcross, GA
Funding Scheduler 10/01 – 07/03 (Wholesale Lending)
Verify accuracy of loan terms, programs, and rates; Clear underwriting conditions prior to funding; Respond to inquires regarding funding requirements and status; Coordinate schedules with closing agents, mortgage brokers and real estate agents to set funding and signing dates; Calculate final disbursement amounts to advise sellers; Complete state predatory lending procedures to ensure loan’s tangible benefit and penalties of new loan comply with federal lending laws.
Westminster Mortgage – Atlanta, GA
Junior Loan Processor 10/98 – 9/99 (Retail Lending)
Assist customers with completing loan applications and disclosures; Order office supplies and recruit vendors for office maintenance; Retrieve and distribute loan documents; Order sales marketing supplies; Assemble loan packages and brochures; Created sales presentations; Assist CFO with invoice payments and records; Compile sales reports for the CEO; Originate weekly memos to staff regarding lender updates, products, pipeline management, and goals by the advisory of the CEO. Maintained loan files; Assist customers with loan inquiry and general status information;
Hexacomb Corporation – Deerfield, IL
Accounts Payable Assistant 1998, 1999, 2000 (Summer Contract-Internship)
Review invoices for coding and approval; match invoices and receipts to purchase orders; data entry of invoices into AS400 mainframe system; review batch entries for accuracy; file invoices into pending payables for payment processing; match voucher packages to checks once processed; file voucher packages in closed payables after checks have been mailed.
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