Customer Service Sales

Alison St. Clair

Permanent Address

**** **** ****** *****

St. Petersburg, FL 33709

(727) 320 - 2271

Education

Saint Leo University, May 2002

Bachelor of Science, Biology - GPA: 3.2 / 4.0

Minor in Chemistry and Computer Information Systems

Regis University, May 2005

Master of Business Administration - GPA: 3.7/4.0

Specialization in Healthcare Management

State of Florida, Executive Department

Notary License, August 19th 2005

Qualifications

Goal-oriented; capable of excellent time management

Self-motivated; function well independently or as a team member

Proven Customer service and communication skills

Proficient in MS Word, MS Excel, MS PowerPoint, Oracle 11i,

Experience

JNH Construction, Inc. St. Petersburg, Fl - (July 2010 to Present)

Office Manager

. Payroll processing

. New hire paperwork

. All Human Resource functions

. Employee schedules, vacation planning, etc.

. All accounting functions

. File all monthly, quarterly, and annual taxes

Hyatt Vacation Ownership, St. Petersburg, Fl - (March 2007 to Present)

Accounts Payable Staff Accountant

. File monthly Use tax for all vacation club properties nationwide

. Process / pay travel agent commission

. Reconcile and pay all invoices submitted for vendors and hotels

nationwide

. Assist wherever needed to meet the monthly close deadline

. Process the annual 1099's for vendors and timeshare owners

Aculink Mortgage Solutions, Tampa, Fl - (February 1st 2005 to February

2007)

Post Closing Representative

. Proof read mortgage documents

. Obtain any missing signatures/documents

. Coordinate closings

. Perform closings, notarize single documents

. Mortgage recordings and rejected mortgages

Bisk Education, Tampa, FL - (May 2002 to May 2004)

Enrollment Specialist

. Processed sales orders

. Assisted / supported the sales team

. Enrolled students in online classes

. Prospecting and customer service / student follow-up

Activities and Awards

Dean's List - St. Leo University

MVP (Bisk Education) September 2002, July 2003, and February 2004

Voted most helpful co-worker by my peers (AcuLink Mortgage Solutions) -

Feb. 2006

Voted "most versatile employee" by my peers (Hyatt Vacation) - December

2007

Management's Shinning Star Award (Hyatt Vacation) - December 2009

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