Customer Service Administrative Assistant

ASHLEY BROWN

**** *. ***** ***, **********, CO **122 . . . . . . . . . . 303-***-**** .

. . . . . . . . .*********@*****.***

Organization ~ Research ~ Document Preparation ~ Phone Etiquette

Customer Service ~ Information Management ~ Office Administration

Project Management ~ Event Planning ~ Communication

Writing & Editing ~ Donor Relations ~ Foreign Cultures

Selected Successes

> Full-time nanny to National Public Radio Washington Correspondent Mara

Liasson during Democratic National Convention.

> Program administrator for a nonprofit with a membership base of more

than 250 people and an operating budget of $150,000.

> Complimented by Law School administrator for excellent project work.

> Studied voice and performance technique at Guildhall School of Music &

Drama, London, England.

> Received high marks from faculty for organizing recitals and choral

performances.

> Adept at synthesizing information, managing documents, and providing

excellent customer service.

Work History

Music Director 2011

Catchpenny Kids Theatre

Led music rehearsals for a local performing arts camp. Taught children

musical numbers, proper vocal and performance technique. Recognized by

children and parents as being a great asset to the camp, and having

extensive knowledge of musical training and technique.

Front Desk 2010-2011

Alpine Women's Healthcare

In charge of checking patients in and out as well as answering phones, and

filing charts.

Managed the schedules of two doctors and two nurse practitioners.

Recognized for having exceptional customer service skills and

organizational skills.

Assistant Conductor 2008 - Present

Rocky Mountain Children's Choir

Denver, CO

Conducted all rehearsals and directed performances for a 25-member

children's choir. Participated in audition selections and trained

choristers in choral technique.

. Recognized by Music Director for having exceptional conducting skills

and for building rapport with children and their parents.

Nanny 2006-2009

Witt Family in Denver

Worked as a nanny from the summer of 2006 to the summer of 2009 for family

with one daughter. Provided activities ranging from outdoors, art, music,

and science. Daily outings varied all around the Denver area. Provided a

loving and supportive environment for eleven year old daughter

Nanny/ Mara Liasson 2008

National Public Radio, Washington Correspondent.

Denver, CO

Democratic National Convention

Guardian for two young children while mother was a working journalist for

the DNC in Denver. Entertained kids, organized meals, and transported them

to various tourist sites including the zoo, museums, parks, and

restaurants. Educated them on daily convention activities and events.

. Established strong bond with children.

. Parents voiced much appreciation for all my work.

. Became their Denver Nanny of Choice.

Team Member 2008 - 2009

Bonnie Brae Ice Cream Denver, CO

Served ice cream to customers, stocked product, and cleaned counter and

premises. Operated cash register and completed customer orders for cakes.

. Repeatedly honored by customers for providing outstanding service.

. Recognized by management for contribution to team.

Administrative Assistant

2008

Financial Aid Office. Sturm College of Law. University of Denver

Denver, CO

Filed student financial aid information, organized student records on

computer files, copied documents, and addressed questions from walk-in

traffic.

. Received numerous compliments from management for fast and accurate.

completion of projects and assignments.

Program Administrator 2006 - 2007

Rocky Mountain Children's Choir Denver,

CO

Maintained efficient office activities for a metropolitan nonprofit with a

staff of 5 and including a membership base of 250 people and a budget of

$150,000. Duties included answering the phone and directing calls,

collating and organizing music files, and researching membership

information. Instrumental in organizing and managing concerts.

. Respected for courtesy and friendliness in managing incoming calls.

. Maintained an organized library of more than 1000 separate copies of

music.

EDUCATION

Bachelors - Music & Vocal Performance. Lamont School of Music. University

of Denver. Denver, CO

2009

AWARDS / HONORS

National Association of Teachers of Singing (NATS),

Second place - Musical Theater, Division Nine. April, 2008

Continental League Honor Choir, January, 2005

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