Customer Service Manager

Maureen Crawford

*** *.**** **. *******, Ohio ***01***********@***********.****440-***-****

** ***** ***** ********** ** Customer Service. 15 years experience as an

Assistant Store Manager for McDonalds. 6 years experience as an Auxiliary

Police Officer, 3 years as a Police Dispatcher and currently employed at a

maximum security prison in the Food Service Department and am a Crisis

Negotiator for the State of Ohio.

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Summary of Qualifications

* 15 years experience with McDonald's as an Assistant Store Manager which

included inventories, ordering, invoices, filing, resolving customer

complaints, hiring, interviewing, evaluations, scheduling. Gave an

excellent level of customer service in which I was able to retain new

customers, and marketed to other local companies as well as radio.

* 6 years experience as an Auxiliary Police Officer (volunteer)

* Currently employed with the State of Ohio in the Food Service Department

in a maximum security prison. Responsible for supervising, training and

evaluating inmates on their job performances. Also a Crisis Negotiator.

* As a former police dispatcher, I used several different computers and

computer programs including Microsoft Word and Excel. Most of the

responsibilities were administrative/clerical duties up to and including

filing, faxing, e-mail, book keeping, record keeping and multiple phone

lines

* Excellent interpersonal, verbal and written communication skills

* Ability to prioritize

* Excellent Customer Service and administrative skills

* Excellent organizational skills

* Ability to multi-task

* High School Diploma

* Value a high work ethic

* Posses a positive attitude and cheerful behavior

* Get along with others and am a team player

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Professional Experience

Food Service Coordinator

State of Ohio/Lorain Correctional Institution and North Coast Correctional

and Treatment Facility

June 2007-June2008 @ North

Coast and Lorain Correctional

Institution June 2008-Present

North Coast Correctional is a privately owned prison that houses minimum

security inmates and Lorain Correctional is as State prison that houses

maximum security inmates. My food service responsibilities were the same at

both institutions.

. Ensure the safety and sanitation of all food products, equipment,

kitchen and front line areas

. Train, coordinate and supervise inmates working in all of the Food

Service Department to ensure that all policies and procedures are

adhered to

. Follow all food and equipment safety and sanitation

Record keeping and inventories ie.temperature logs and chemical

inventories

. Volunteer as a Crisis Negotiator, when called upon, to assist in

listening and speaking with inmates (before possible cell extractions)

in an to attempt to resolve their "crisis" peacefully

. Assist in a team effort with Hostage Negotiations

. Maintain safety and security of the prison's operations as well with

all inmates and staff

Auxiliary Police Officer and Police Dispatcher

Amherst Police Department March 2003-

Aug. 2009 as an

Officer and Jan. 2006-Aug. 2009

as a Dispatcher

. As an Auxiliary Officer, I volunteered to assist Patrol Officers in

all aspects of the duties in Law Enforcement up to and including

o Arrest and detainment of offenders

o Take offender fingerprints and mug shots

o Reports

o Crime scene photos

o Community patrol and prisoner transports

. As a Police Dispatcher, I have dispatched police, fire and utilities.

Used 3 different computers, 5 different computer programs and 2

electronic data bases including Microsoft Office, Excel and Outlook.

Various administrative/clerical roles i.e. record keeping, filing,

faxing, copying, inbound and outbound phone calls. Entered warrants,

missing persons, stolen items, court docket sheets, gathered and

prepared reports for court, Amber Alerts.

. Gathered and provided a variety of confidential information and

materials and services within the department as well as public records

for the general public

. Retrieved and processed cash for Oberlin Municipal Court and the City

of Amherst

McDonald's

1st. Assistant Store Manager

August 1992-June 2007

Various Corporate Stores Cleveland, Ohio

Region

* Managed 4 different stores from 35 to 70 personal

* Inventories and ordering, scheduling, record keeping, updating staff

files

* Maintained proper cleanliness and sanitation of the exterior and interior

of the stores

* Managed handled and deposited cash up to $18,000 per day including the

record keeping of all deposits

* Verified safe and drawer counts and deposits

* Marketed promotions to local businesses

* Continued to strive for excellent customer service through fast, accurate

and friendly service for customer retention

* Prepared and reported daily, weekly and monthly operation reports to the

Area Supervisor

Education and Training

Marion L. Steele High School

1989-1993 Amherst, Ohio Diploma

Auxiliary Police Academy

January 2003-May 2003 Elyria, Ohio through Lorain County Sheriff's Office

Certification

Corrections Training Academy

June 2009-July 2009 Orient, Ohio Certification

Crisis Negotiator (Now changed to Crisis Responder)

February 2010 State of Ohio Certification

Mental Health Awareness

January 2011 State of Ohio Certification

Various seminars and classes on management and people skills when employed

with McDonald's. As well as numerous ongoing training with the State of

Ohio.

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