Customer Service Sales
Resume:
Lisa Cron
**** ******* **. #***, *********, CA **687
*******@*****.***
August 18, 2011
I am extremely excited to have an opportunity to get back into Credit
Restoration. I have 7 years of experience in this industry. I know that if
you invest in me you will get your investment back and then some. I have
exceeded in management and customer service my entire career and it is what
drives me to succeed professionally and personally.
If you are looking for an individual who is self driven, results oriented
with a positive outlook, and a clear focus on high quality and business
profit, then you have found your person. I am seeking a challenging
opportunity in which my background skills and experience may be mutually
profitable and productive. I feel that with my determination, enthusiasm,
and desire to succeed I would make an immediate and valuable contribution
to your company.
I have an excellent ability to build and maintain relationships with
clients which creates great referral business. I believe in service after
the sell and backing up what you promise. My customers trust me and feel at
ease when they select me because they know the job will get done.
I have attached my resume outlining my experience and qualifications. Your
consideration for this position is greatly appreciated and I look forward
to a future meeting.
Thank you for your time.
Sincerely,
Lisa Cron
Lisa Cron
1000 Allison Dr. #291, Vacaville, CA 95687
*******@*****.***
Objective
To obtain a position with a successful company where I can utilize my
management and customer relations skills, with the opportunity for
performance based advancement
Experience
Megastar Financial Corporation
January 2010-May 2011 Redding, CA / Vacaville, CA
Transaction Coordinator
. Entered data from new loan applications and other documents into
computer system
. Prepared loan packages (1003 and disclosures) for signatures by
borrower
. Ordered credit reports, appraisals, compliance inspections, and title
work
. Interfaced with borrowers as needed to collect appropriate
documentation for loan approval and final funding conditions
. Submitted all eligible files through DU/LP/GUS for automated approval
. Analyzed loan files and submitted completed loans for approval
. Provided follow up on a consistent basis with originators, borrowers,
and agents responding to inquiries regarding status of loan in process
. Have thorough working knowledge of real estate documentation,
policies, compliance, and procedures
. Requested contract extensions and clearance reports from agents
. Handled high call and email volume
Best Interest Credit Repair, Inc.
March 2005-December 2009 Redding, CA
Owner/CEO
. Prepared contracts and other documents required during the business
registration
. Updated existing contracts and maintained legal requirements to meet
the states guidelines
. Developed business plan and strategically set and changed goals to
maintain steady growth
. Researched, explored and analyzed the competitive market
. Created marketing and advertising material
. Visited potential customers and maintained our marketing network
. Conducted training and coaching for sales team regarding our service
and current state regulations
. Ensured existing customers received the highest satisfaction,
maintained large database of confidential client records ensuring
accuracy, compliant, and availability
. Tracked cash inflow and outflow, and the businesses liabilities and
assets
. Developed and refined the organizations website, loaded computer
software and installed upgrades
. Sound knowledge in payroll procedures, account payable and receivable
. Diligently handled recruiting and staffing, ensuring proper skill
level required for each position, along with each employee adding a
positive contribution to the business
Mail Biz / Air One Cellular
October 2002-February 2005 Redding, CA
Operations Supervisor
. Managed the business and its employees, overseeing daily operations
. Developed and executed a weekly business plan for the employees
. Ensured that the employees are working under current job description
. Helped and resolved a wide variety of concerns and complaints from
customers
. Maintained and developed profitable relationships with current and
prospective customers, and provided exceptional customer support
through attentiveness and extensive product knowledge
. Activated and upgraded Verizon cellular phones and plans for customers
. Consistently exceeded in products sold using superior negotiation and
ethical sales skills
Computer Skills
Outlook, MS Office, QuickBooks, Calyx Point, IDS, Ten Key
Education
Questa College, San Luis Obispo CA / Butte College, Chico CA
Excellent References Available Upon Request
Contact this candidate