Customer Service Manager
Resume:
LOIS TEMPLIN
Murrieta, CA ****3 218-***-****
*********@*****.***
Dedicated professional with enthusiasm for learning, teaching, and being a
part of a progressive academic environment. Community minded and a
visionary.
EDUCATION
Bemidji State University, Bemidji, Minnesota December 2004
MASTER OF ARTS, English
University of St. Thomas, St. Paul, Minnesota May
1994
BACHELOR OF ARTS, Operations Management
RELATED EXPERIENCE
Bemidji State University, Bemidji, Minnesota August 1999 -
May 2001
ENGLISH DEPARTMENT GRADUATE ASSISTANT
Provided classroom instruction for composition and introductory literature
courses. Created curriculum based on criteria set by English Department.
Lectured and developed lessons on writing skills, analytical reading, and
critical thinking. Topics included research papers, persuasive writing, and
creative prose. Introductory literature course included reading and writing
about poetry and short fiction stories. Evaluated assignments and provided
constructive feedback to students.
Northern Minnesota Small Business Development Center
September 2009 - Present
Bemidji, Minnesota
WORKSHOP INSTRUCTOR
Provide workshop instruction on various topics of business, including
business plan writing, QuickBooks software, and the fundamentals of
starting a business. Developed workshop topics, handout materials, and
presentation visuals.
Jack Pine Stables, Walker, Minnesota May 1999 -
Present
CERTIFIED COACH
Develop and provide equestrian riding instruction for mentally and
physically handicapped children and adults with objective of building
confidence, relationships, sense of responsibility, fulfillment, and
enjoyment. Prepare and accompany riders to special events and Minnesota
Special Olympics - Equestrian Games.
CAREER HISTORY
Templin Consulting, Inc., Walker, Minnesota 1998 -
Present
BUSINESS CONSULTANT/OWNER
Responsibilities:
. Teaching business owners/bookkeepers how to use QuickBooks Software.
. Teaching business owners/bookkeepers how to read and understand
financial statements and evaluate the health of the business.
. Offering payroll services, and filing payroll taxes.
. Grant management, record keeping and reporting.
. Reconciling accounts.
. Creating financial reports.
. Assisting in writing correspondences and publication materials.
. Preparing financial books for yearend reporting and to go to
accountant for tax filing.
Northern Minnesota Small Business Development Center 2009 -
Present
Bemidji State University, Bemidji, Minnesota
WORKSHOP PRESENTER/CONSULTANT
Responsibilities:
. Developing and leading workshops on topics related to starting and
owning a business.
. Teaching Introductory and Intermediate QuickBooks seminars through the
SBDC.
. Teaching workshops on professional business plan writing.
. Teaching GATE (Growing America Through Entrepreneurship) introductory
classes to potential SBDC clients regarding the requirements for
starting and owning a business.
. Assisting potential business owners through the start-up process of
building a business.
. Assisting in creating business plans for current and potential
business owners for loan applications and business use.
. Assisting current business owners with restructuring and/or
refinancing current business to build a stronger business.
. Assisting in creating cash flow worksheets and financial projections
for current and potential business owners for loan applications and
business use.
. Assisting current and potential business owners with understanding
basic management procedures for owning a small business.
Bemidji State University, Bemidji, Minnesota August 1999 -
May 2001
ENGLISH DEPARTMENT GRADUATE ASSISTANT
Responsibilities:
. Teaching freshman composition and literature while completing graduate
study.
. Teaching various concepts and styles of writing.
. Evaluating and providing feedback to students on written pieces.
. Track students' progress and compute grades.
Leech Lake Area Chamber of Commerce, Walker, MN June
1996 - June 1998
EXECUTIVE DIRECTOR
Responsibilities:
. Manage a membership of over 300 businesses and individuals.
. Marketing and promotions.
. Presentations to membership at various events.
. Presentations to public at various events.
. Writing and compiling a monthly newsletter.
. Managed a small staff of paid employees, and a large number of
volunteers.
General Mills, Plymouth, Minnesota June 1994 -
March 1996
WEST COAST CUSTOMER SERVICE
Responsibilities:
. Maintain accounts of six large grocery chains on West Coast.
. Manage auto-refill of General Mills products in the grocery warehouses
based on daily inventories.
. Correspondence and communications on behalf of General Mills with
grocery chain clients.
RELATED PROFESSIONAL ASSOCIATION MEMBERSHIPS
. National Council of Teachers of English
. Historical Novel Society
. Romance Writers of America
REFERENCES
Rosalie Weaver, PhD
Professor/Chair
English Department, Bemidji State University
1500 Birchmont Drive NE
Bemidji, MN 56601
Jim Clark
Northwest Indian OIC
520 4th Street
Bemidji, MN 56601
Jaimee Meyer
Small Business Development Center - Northwest Region, Minnesota
3801 Bemidji Ave N, Suite 4
Bemidji, MN 56601
Barb Iverson
Iverson Appraisals
PO Box 435
Walker, MN 56484
Amy Knowles
Heritage Gifts
PO Box 224
Walker, MN 56484
Jennifer Schneider
Northern Lakes Floral & Garden Center
PO Box 369
Walker, MN 56484
Pat Kastning
Insurance Broker/Manager
PO Box 520
Walker, MN 56484
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