Customer Service Manager
Resume:
Brittany Wood
*** ****** ****** ********, *.Y. **221
**************@*****.***
PROFESSIONAL PROFILE
Enthusiastic professional, responsible person and computer literate. Proven leadership abilities in working
as a team, handling multiple tasks, great adaptability to any enterprise's environment. Looking to obtain a
challenging position offering growth in organizations in Food and Beverage area with the understanding of
customer support and complete satisfaction.
CAREER EXPERIENCE
Administrative
• Coordinated and managed meetings, conferences and special events.
• Planned catering and event logistics and securing contracts and agreements .
• Maintained and updated internal and external billing for both company and clients.
• Budgeted and monitored labor and food costs for each event.
• Drafted, managed and reported all departmental reports to management.
• Created and executed event communications which includes hiring necessary staff for
events.
Training and Development
• Trained Catering staff in service techniques, menu presentation and customer service.
• Instructed food and beverage service employees on new breakdown and setup forms.
• Developed the “Make It Happen” attitude to help motivate staff and increase productivity
at Aramark.
Customer Service
• Assisted clients with catering and event orders and inquiries and maintained
excellent client relationships.
• Processed orders and ensured accurate information was distributed and
documented.
• Served as a liaison between clients and staff to ensure the quality of services.
• Prepared routing spreadsheet via Excel to monitor daily work schedules.
CAREER HISTORY
1/2010- 12/2010 Catering Supervisor Aramark New York, NY
6/2008 – 6/2009 Catering and Event Coordinator All About Food New York, NY
12/2007 – 8/2008 Catering and Event Manager Dishes Catering New York, NY
2/2006 – 11/2006 Catering Coordinator/Manager Havana Central Catering New York, NY
TECHNICAL SKILLS
Microsoft Word Office Suite, Adobe software applications, Proficient in e-mail and Internet services.
Knowledge of Aloha POS System, Seamless Web, Peachtree, Quickbooks Pro, Caterease and
Opentable.
Education
York College, Jamaica,NY
• Bachelor of Science, Major, Business Administration, Degree received June 3rd, 2011
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