Manager Customer Service
Resume:
NORA CAMP
BROOKLYN, NEW YORK *****
PHONE: 718-***-**** E-MAIL: ******@*****.***
SUMMARY OF QUALIFICATIONS
A creative and quick study looking for a challenging counseling / case management opportunity to help people suffering
from issues stemming from poverty, former incarceration, addiction, and discrimination so that they may reach their full
potential. An empathetic and well-grounded professional with over 7 years of experience with increasing responsibility
in various high-pressure people-focused settings, including corporate, legal, education, and healthcare industries. A
consistently calm presence who brings strong critical thinking and a healthy sense of humor to conflict management.
AREAS OF EXPERTISE
Screening and Assessment Interpersonal Skills Shipping & Inventory Management
Evaluation and Treatment Planning Office Management Word, Excel, Outlook, & PowerPoint
CAGE, ASI, MAST, DAST Confidential Matters Adobe Creative Suite
Group Leading / Public Speaking Complex Scheduling Type 65 Words per Minute
EDUCATIONAL HISTORY
Certified Alcohol & Substance Abuse Counseling March, 2012 The Resource Training Center, New York, NY
Bachelor of Arts in Music Education:Vocal 2000-2004 University of Hartford, Hartford, CT
• Graduated Magna Cum Laude Hartt School of Music
EXPERIENCE HIGHLIGHTS
INTERPERSONAL
• In all customer service positions, developed a reputation for excellent guest care including warm greetings, excellent
eye contact, and extra effort in researching complex guest requests, resulting in a repeat customer base
• As a Teacher, Daycare Worker, and Sports Coach, maintained continuous communication with parents for detailed
student progress updates
LEADERSHIP
• As Office Manager trained and supervised office support staff in all office operations, including QuickBooks data
entry of all company expense accounts, patient and lab test filing in accordance with HIPAA laws, and payment
processing using Medical Billing Software, while simultaneously handling all office operations with appropriate
prioritization
• As Student Teacher facilitated classes of 15-40 students in grades K-12, for General Music, Choir, Advanced Choir,
and Piano Lab classes, utilizing interdisciplinary and comprehensive lesson planning, resulting in high class
participation and excellent student achievement in accordance with the National Music Standards
• Co-facilitated special education classes in grades K-5, incorporating special learning strategies for learning disabled
students encompassing behavior modification, organization, memory strategies and modeling
• As Camp Counselor, led groups of 15-20 children facilitating group activities, free play, and nap and snack breaks,
while maintaining positive reinforcement discipline practices and behavior modification techniques
ADMINISTRATIVE
• As Office Manager liaised between patients and doctor for all administrative aspects of healthcare for practice of
1800 patients, including handling all scheduling, confirmations, reminders for appointments
• Ensured timely and accurate completion and submission of necessary paperwork including Medicare and other
insurance claim submissions
• Adept at drafting correspondence, using proper grammar and professional communication
EMPLOYMENT HISTORY
Office Manager
2008-2010
WholeLife Health Care, New York, NY
Office Assistant (Temp)
2007-2008
Caudex Medical, Limited Brands, Gage Spencer & Fleming, New York, NY
Server/Bartender
2004-2006
Alouette, Neptune Room and Sarabeth’s West, New York, NY
Student Teacher
2003-2004
Windsor Elementary School and Avon Middle School, Hartford, CT
Office Assistant
2000-2003
University of Hartford Intramural Office, Hartford, CT
Daycare Worker
2000
Jewish Community Center, Springfield, MA
Camp Counselor
1997-1999
Jewish Community Center, Springfield, MA
VOLUNTEER EXPERIENCE
Basketball Coach
2003
Boys and Girls Club, Hartford, CT
Builder
2002
Habitat for Humanity, Franklin,WV
Field Hockey Coach
1998-2000
Longmeadow Field Hockey Camp, Longmeadow, MA
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