Customer Service Manager
Resume:
Beth T. Milker
Bayside, N.Y. 11361
*******@*****.***
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EMPLOYMENT EXPERIENCE
Seamless division of Aramark, New York, New York
Partner Activations Team Lead
March 2010-July 2011
? Review and collaborate with various departments including marketing, data
entry, customer service, sales, and information technology to ensure we are
in compliance with our service contracts while activating all partners in a
timely manner on the website.
? Report, and solve issues affecting the website. Run quality assurance
tests. Act as advisor to senior level, while conducting and resolving all
immediate issues.
? Built and developed a team that exceeded company goals in 2010 fiscal
year by generating new partners on the website.
? Demonstrated a power point presentation of using a new database Partner
Tool system database, that expedites partners on the website.
? Streamlined functions using Saleforce application while assessing and
formulating statistics of reason why partners are not started on the
website. Maintain and update our internal interface system to make all
necessary changes on the website.
? Oversaw, pitched and helped coordinate with marketing department team
various promotions including 'Free Coffee Days' and 'Pick Up Pay Days'
? Trained our UK representative in her role and undertaking of starting UK
partners on the website, along with creating training documents on IT
functions. Trained new account managers.
Account Management / Partner Relationship Team
March 2008-February 2010
? Maintained and built partner relationships. Resolved partner billing
inquiries, contract disputes and account adjustments, promoting SeamlessWeb
services, answering queue phone calls, generating leads and initiating
partner sales.
? Set up and established new partner accounts and maintained existing
partner accounts by addressing partner inquiries, interpreting and
delivering partner information, proposing suggestions, providing guidance,
investigating and negotiating conflicts or escalated issues.
? Created Google local setups for our e-commerce transactional website
partners.
? Trained all pick up services, including identifying and reporting any
system glitch's on the website on an ongoing basis.
? Supervised and trained new account managers including scheduling weekly
meetings to ensure all team goals are met.
? Oversaw all aspects of staff performance and conducted performance
evaluations.
Raindew Corporation, Bayside, New York
February 2006 - March 2007
Office Manager/ Assistant Manager
? Led 50 plus employees for store operations and responsible for Health and
Beauty Department using McKesson Inventory Supply management software.
? Monitored training programs for new employees, customer service,
inventory management and accounts payable utilizing QuickBooks program.
? Created Customer Loyalty Program which enables customers to request
specialty products currently unavailable in the store. Program resulted in
higher customer satisfaction and increased sales.
? Negotiated new relationships with 3 major pharmaceutical vendors which
resulted in a 30 percent increase in vitamin/supplement monthly revenues.
Apple-Metro Incorporated/Applebee's Restaurant, Bayside, New York
August 2002 - November 2005
Assistant General Manager
? Manage the day to day operations of a franchise restaurant ensuring all
timeliness, quality and production standards are either maintained or
exceeded. Ensure all daily administrative work, weekly, and monthly Profit
& Loss reports are balanced and completed.
? Developed efficient and seamless workflows and procedures by creating
improvements for customer service, increased productivity and reduce
expenses.
EDUCATION
B.S. Food Service and Business Administration
Completed May 2002
State University of New York at Oneonta, Oneonta, New York
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Applications/Software: Lotus Notes, Adobe Acrobat, Adobe Photoshop,
PeopleSoft, HTML, Visual Basic, Salesforce
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