Customer Service Sales

**** *** ***** *** . *************, Ga *****

Phone 678-***-**** . E-mail **********@*******.***

Allyson Galassi

Objective

My objective is to utilize my Professional and

Educational background in Retail, Customer Service,

Accounting, and Data Entry. I have excellent

written and oral communication skills. Strong

organizational skills, detail oriented. Excellent

interpersonal relations, team player, and excellent

telephone mannerism.

Education

[ 1993-1995 ] Draughon's College

Atlanta, Ga

Accounting

Associate Degree

Professional Experience

[2007-Present ] Bds Marketing

Gainesville, Ga

Merchandiser

Ensure image for company's clients are represented

correctly and professionally by taken a before and

after photograph.

I am highly organized and able to work

independently to manage the account I am

representing.

Develop in-store relationships.

Ensure that merchandising support materials are

delivered to all supported locations on a timely

basis.

Maintain regular contact with Field Supervisor

through phone calls, weekly conference calls,

mailings, and field reporting.

Comply with all program requests.

I assist in sales, in-store trainings, mystery

shops, and demonstrations.

2007-January 2008 Coach Atlanta, Ga

(Seasonal Sales Coordinator)

Create relevant product assortments that drive

business in determined distribution.

Drive the finalization process by determining

target retails, costs, and margin goals.

Compile competitive shopping analysis and present

relevant conclusions.

Analyze sales and inventory reports in order to

determine appropriate recommendations.

Act as liaison to all facets of the business (i.e.

cross-functional partners.

Excellent product sensibility and conceptual

ability.

Comprehensive understanding of retail math.

Strong analytical, communication, and presentation

skills.

Ability to take initiative, ownership, and

accountability for business.

Strong sense of teamwork and ability to multi-task.

Strong leadership skills with ability to motivate

and develop a team.

Professional Experience

[ 1997-1998 ]-[2005-2007 ] Macy's

Tucker/Buford,Ga

Cash Office Lead and Supervisor/ /Lead

Merchandiser-Men Merchandiser/ Women, Junior and

Kids Department Merchandiser/Signer for kids

Department/Mark down team associate/ Sales

Associate.

Provided Excellent Customer Service

Sales associate/Merchandiser/Signer for Juniors

dept @Macy's -tucker

Process and set up new goods according to

zone-o-gram for the Men, Women, Junior, and Kids

department.

Process Damages, RTV's, and Penny goods

Set store sales for Kids Department

Mark down merchandise according to new sales price

using a telzon

Supervise and Train new employee.

Insured that change orders are placed with the bank

in a timely manner to guarantee that adequate funds

are available for cash operations in a store.

Balanced and maintained change drawers for cash

office and floor use.

Balanced and Reported Activity for Vault

Prepared pre-opening replenishments

Professional Experience

[ 1998- 2005 ] State Road & Tollway Authority

Atlanta,Ga

Customer Service Representative/ Accounting Clerk

As a Customer Service Rep I train all new personnel

to the department. Serve as a supervisor in absence

of our supervisor. I also serve as training and

testing coordinator for new software

implementation. On and off site marketing

coordinator for the Cruise Card Center.

Analyzes conditions and determines appropriate

action and item codes for entering pay type

transactions.

Apply sound accounting principles when entering

payment information for debits and credits.

Effectively uses computer terminal to assist with

account inquires.

Relay inquiries regarding account status to toll

patrons with courteous efficiency proper oral and /

or written language.

Assists the service center manager with training

programs for new employees.

In the absence of the manager I conduct and

generate clerk payment detail reports and credit

card audit list.

Accurately computes total funds in hand for

preparation to balance.

Prepares reconciliation report after balancing and

makes copies for management.

Reviews work of employees to assure accuracy and

completeness.

Ensures the keeping of account records.

Review applications for completeness prior to

processing.

Demonstrates a strong knowledge of computer

fundamentals: keyboard rate is 67-70 wpm.

Recognizes the importance of accuracy when

accepting and entering pay types to ensure proper

credits.

Demonstrates good judgment in selecting proper mode

of communication when its submitted applications

are incomplete or payment methods are not

acceptable.

Receive declined credit card reports daily: contact

patrons in accordance with policy for declined

credit cards and maintain a backlog of no more than

two weeks.

Office Skills

Microsoft Word, Excel, Calculator (sight & touch ),

Copier, Fax Machine, Bookkeeping, Peachtree

Accounting System, Typing 60-70wpm, Data Entry

10,000 kph, Folding& Mail Machine

Awards received

State Road & Tollway Authority Performance Award

Macy's Performance Award

References

Available upon request

Contact this candidate