Customer Service Manager
Resume:
Pauline Newman
New York, NY 10024
*******.******@*****.***
Objective
To apply my management, administrative, and teaching skills to impact the
health and wellness of individuals through education, advocacy, and support
services.
Professional Experience
Nutrition Mentor and Board Member, Nourishing NYC
September 2008-Present
. Manage the college and graduate-level summer internship program,
including intern training in teaching nutrition classes and workshops
and overseeing independent research projects.
. Manage the Junior Chef Program, which involves teaching nutrition and
culinary workshops to vulnerable youth groups with the goal of
providing foundational and experiential education and promoting its
application towards healthy lifestyles.
. Create healthy, nutritious, and culturally-sensitive menus on a budget
and teach nutrition classes suitable for members of various groups,
including low-income, the elderly, residents of Spanish Harlem, and
individuals with specific health conditions (e.g., diabetes, obesity,
heart disease).
. Serve as a consultant and educator to organizations conducting
nutrition and wellness workshops.
Educator and Content Contributor, Food Fight
November 2010-Present
. Teach nutrition and policy classes to high school students in various
New York City public schools.
. Create curriculum and handouts related to nutrition, wellness, healthy
cooking, and food policy.
Education Coordinator, Institute for Integrative Nutrition
March 2010-August 2010
. Developed and tailored curriculum materials for a lecture program in
transition to distance learning.
. Coordinated all aspects of webinars, including support for students,
speakers, and presentation topics.
Operations Manager, Gnosis Chocolate
February 2009-March 2010
. Developed and managed all business and financial systems for the
company and managed its relationships with customers.
. Managed successful process to achieve initial certification by
California Certified Organic Farmers.
. Created and managed protocol and systems to maintain good standing of
organic certification.
Operations Manager, Drive 495
April 2006-September 2008
. Involved in the hiring of employees, including reviewing resumes and
interviewing candidates.
. Managed and trained employees and independent contractors in various
responsibilities, including administrative, customer service, and
operations.
. Oversaw all aspects of daily operations for front and back of house,
including ordering office and maintenance supplies and interacting
with members of private golf and fitness facility.
. Planned and coordinated events on behalf of Drive495, club members,
and private clients.
Administrative Assistant, Elysium Fitness
June 2005-February 2006
. Managed appointment records for trainers and clients and handled
client inquiries and concerns.
Education
McGill University, Montreal, Quebec, Bachelor of Arts, Sociology Major
May 2005
Institute for Integrative Nutrition, New York, NY, Health Counselor
Certification July 2009
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