Human Resources Manager
Resume:
Charissa J. Ellis
********@*********.***
**** ** ***** ****** ******** City, Oklahoma
Objective:
To obtain a Regional Human Resources Manager position that will allow
me to use my skills, knowledge and education to help drive and achieve
the business and human resource goals of the organization.
Education:
Oklahoma State University, PHR, May 2003
Bachelors of Science, Criminal Justice, May 1997
Core Competencies:
. Managing Finances
. Technical Skills
. Managing Multiple Priorities
. Project Oversight & Management
. Building Strategic Relations
. Talent Management
. Strategic Leadership
. Excellent written, oral and communication skills.
. Independent, self-motivated, organized and detail-oriented.
. Proficient in Microsoft Applications
. Proficient in various web-based applications
Work Experience:
Sodexo
Senior Human Resources Manager June 2010-
Present
. Manages HR functions including policy and procedure
development, employee relations, recruiting and hiring,
training and development, labor
relations, compensation and benefits for 3 markets (San Diego,
Arizona and Nevada).
. Manages employee relations issues across services
regarding hourly employee and management staff, making
appropriate employment
decisions in accordance with applicable federal and state laws
and company policies and procedures.
. Leads the performance management process for salaried
employee population.
. Implemented results oriented action plans including
employee engagement, performance improvement and
strategic initiatives.
. Work with leadership to create and implement development
plans for high potentials.
. Manage the succession planning process for all
functional areas within my markets.
. Manage talent assessment and talent review for
functional areas within my markets.
. Ensure that all managers in area of responsibility have
completed core training and necessary certifications.
. Areas of focus include recruitment, relocation, merit
process, incentive plans, leaves of absence, position
postings and position reclassification.
. Conduct training needs assessments, developed and
delivered hourly and management employees training
programs.
. Assist in new sales activity by supporting the survey process and
sales presentations when requested.
. Assist in employee conversions/acquisitions to Sodexo payroll.
. Educate and develop rapport with internal/external customers and
promote partnership by seeking feedback and responding to customer
requests.
. Identify and clarify internal/external customer needs and
expectations, taking actions to ensure that Sodexo and customer
goals are
aligned and met.
. Communicate project or program status, work activities, and
potential problem reports to supervisors, team members, and others
(e.g., legal,
communications).
. Educate managers and employees on HR policies, plans, programs,
practices, processes, and tools.
. Resolve individual employee issues that require special handling
and recommend appropriate resolutions, including policy exceptions,
where
appropriate.
. Respond to inquiries regarding HR plans, programs, and policies and
procedures in accordance with Sodexho policy.
. Manage and administer HR programs.
. Act as a liaison between field Human Resources Offices, corporate,
customers, clients, and suppliers.
. Promote a customer/client-centered culture that strives to exceed
customer and client needs, requirements, and expectations.
. Promote and support workplace diversity initiatives.
. Make strategic decisions, considering immediate and long-term
implications, benefits and costs, and risks associated with
decision alternatives.
. Ensure that personnel comply with all Federal, State, and Local
regulations, as well as company and customer/client policies and
procedures.
. Maintain records and reports necessary to comply with Company,
government, and accrediting agency standards, regulations, and
codes.
. Maintained HR metrics including safety numbers, overtime summary,
recruitment costs, and turnover report.
Sodexo
Regional Human Resources Manager July 2009-June
2010
. Initial point of contact for conversations around hourly employee
relation issues.
. Drive the creation and implementation of hourly employee
reward/recognition programs.
. Drive the creation and implementation of hourly new hire orientation
programs.
. Develop and lead the strategic roll out, implementation and follow
through of the Patient Resident Human Resources toolkit throughout
full service business in 3 markets - key driver for increasing
employee engagement.
. Create and deliver monthly webinar training topics to enhance the
internal capacity of in-unit Human Resource Managers and Operation
Managers.
. Host monthly development and training Human Resource Manager team
calls.
. Create and deliver bi-monthly webinar training topics to enhance the
internal capacity of General Managers without in-unit Human Resource
Managers.
. Conduct Human Resources audits, create action plans to bring
deficiencies into compliance, follow up and track progress.
. Assist in new sales activity by supporting the survey process and
sales presentations when requested.
. Assistance in employee acquisitions/conversions.
. Participate in succession planning dialogue.
. Investigate and respond to business abuse network calls and other
employee relation issues including progressive discipline.
. Communicate project or program status, work activities, and potential
problem reports to supervisors, team members, and others (e.g., legal,
communications).
. Educate managers and employees on HR policies, plans, programs,
practices, processes, and tools.
. Resolve individual employee issues that require special handling and
recommend appropriate resolutions, including policy exceptions, where
appropriate.
. Respond to inquiries regarding HR plans, programs, and policies and
procedures in accordance with Sodexo policy.
. Manage and administer HR programs.
. Act as a liaison between field Human Resources Offices, corporate,
customers, clients, and suppliers.
. Promote a customer/client-centered culture that strives to exceed
customer and client needs, requirements, and expectations.
. Promote and support workplace diversity initiatives.
. Act as a coach, counselor and mentor to members of the team. Regularly
and respectfully provide honest feedback, both positive and negative.
Make use of available tools to promote personal and professional
development.
Sodexo
Human Resources Manager July 2007-June2009
. Handles all human resource functions for one or more accounts/units.
Included payroll, benefits, training, employee relations, recruiting,
safety, etc. Role focused on hourly workforce.
. Respond to inquiries regarding HR plans, programs, and policies and
procedures in accordance with Sodexo policy.
. Oversee programs and ensure compliance with Sodexho policies and
procedures and Federal, State, and Local laws regarding human
resources.
. Manage the implementation of HR plans, programs, and systems.
. Educate managers and employees on HR policies, plans, programs,
practices, processes, and tools.
. Resolve individual employee issues that require special handling and
recommend appropriate resolutions, including policy exceptions, where
appropriate.
. Serve as a strategic business partner and work with operations to
positively impact the business.
. Assisted in training and enforcement of all company policies and
procedures.
. Investigated and responded to hotline calls and other employee
relations issues including progressive discipline.
. Managed recruitment process and set up interviews for candidates.
. Participated in recruitment career fairs and events including all
college career fairs.
. Participated in performance management annual review process.
. Facilitated and tracked regional FMLA process.
. Provide HR counsel on business initiatives.
. Provide direction to managers on the implementation of HR plans,
programs, and training.
. Communicate with employees to encourage them to participate in HR-
sponsored activities (e.g. training programs, forums, seminars).
. Act as a liaison between field Human Resources Offices, corporate,
customers, clients, and suppliers.
. Act as the primary communications consulting resource for various HR
initiatives.
. Develop measurement and feedback mechanisms to monitor and evaluate
effectiveness of HR plans, programs, processes, and tools.
. Oversee fact-finding investigation activities related to internal and
external inquiries, complaints, and concerns and prescribe appropriate
remedy to resolve complaint or concern.
Training:
. Building Leadership Skills
. Employee Relations/Labor Relations
. Conducting an Internal Investigation
. Influencing Without Control
. Corporate Athlete - Human Performance Institute
. Managing Difficult People
. Ethics in the Workplace
. Project Management
. Diversity Awareness
Professional Associations:
. Member of Society of Human Resource Management
EMPLOYMENT HISTORY:
7/03 to 6/07 The Salvation Army, Divisional Director of Human
Resources
6/02 to 7/03 HR/Finance Administrator, Cleveland County Family YMCA
6/00 to 6/02 Human Resource/Payroll Manager, Remington Park, Inc
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