Customer Service Representative

Joseph Spitz

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*I CURRENTLY RESIDE IN VA, BUT AM RELOCATING TO AUSTIN, TX.*

I AM A MOTIVATED AND PASSIONATE 3D DESIGNER WITH EXPERIENCE IN CHARACTER

AND OBJECT MODELING, ENVIRONMENT DESIGN, AND LEVEL DESIGN. VIEW MY

PORTFOLIO ON MY WEB SITE AT WWW.CREATIVERENDERINGSOLUTIONS.COM.

Technical Skills

. 3D Studio Max - Advanced User. Relevant Coursework: Character Animation

for Games; Intro, Intermediate, and Advanced 3D; Special Effects for

Games; Character Development and Set Up; Level and Environment Design.

. Maya - Advanced User. Relevant Coursework: Advanced 3D.

. Zbrush - Intermediate User. Relevant Coursework: Advanced 3D; Texture

Mapping for Games; Character Animation for Games.

. Unreal Editor - Intermediate User. Relevant Coursework: Special Effects

for Games; Texture Mapping for Games; Environment and Level Design.

. Adobe Photoshop - Intermediate User. Relevant Coursework: Digital Color

Theory; Advanced Drawing and Perspective; Texture Mapping for Games.

. Adobe Illustrator - Beginner User. Relevant Coursework: Intro to Adobe

Illustrator, Photoshop, and InDesign.

. Adobe Flash - Beginner User. Relevant Coursework: Intro to Animation.

Personal web site was also built in Flash.

. Microsoft Applications (Word, Excel, PowerPoint, Outlook) - Advanced

User. Relevant Coursework: Computer Applications.

Professional Experience

Sharp Business Systems, SBS Washington, June 2009 - Feb 2011

Customer Service Support Representative

. Provided customer support for local businesses on copier service,

ordering, and repair.

. Processed customer orders and collected billing information for copier

supplies.

. Dispatched repair calls to technicians in the field, and provided them

with the details of the customer requests.

Booz Allen Hamilton, October - November 2010

Independent Graphic Artist

. Created 3D environment assets for a medical modeling simulation game to

be used by medical personnel to practice classifying patient safety

events in a risk-free environment.

. Developed new assets for a 3D operating room, and redesigned existing

assets for a 3D pharmacy and dental office.

. Rearranged lighting and camera angles to further enhance the

composition.

Juxtopia, October 2009 - December 2009

3D Design Intern

. Using an original concept sketch, created a 3D prototype of goggles to

be used to assist combat medics in mobile triage.

. Made modifications to the 3D prototype based on feedback from engineers,

resulting in realistic 3D assets with immediate, usable application.

. Provided graphic layouts of the 3D prototype for use in a government

proposal.

Mythic Entertainment, an EA Studio, August 2008 - January 2009

Quality Assurance Play Tester/Customer Service Representative

. Play tested new material for online massive multi-player game to ensure

an error-free, high-quality product was released to the customer. Worked

in large groups to perform mass play tests on new material meant for

cooperative play.

. Provided feedback reports to developers on new content, including

recommending changes to the game design, such as increasing or

decreasing level of difficulty. Reports included a written description,

location in the game for the feedback, and recommendations on how to

change the game design to make it more user-friendly.

. Play tested material to locate bugs within the program, then provided

written bug reports to developers with a detailed description of the bug

and explicit instructions on how to reproduce the error.

. Provided text-based customer support through in-game chat room for

online massive multi-player game. Support included bugs, harassment,

storyline questions or problems, violations, exploitation of game

mechanics, and characters stuck in place in game environment.

. Provided mediation and disciplinary action when needed for harassment

issues within the virtual environment.

. Investigated reports of customers exploiting game mechanics and provided

disciplinary action when needed.

NonStop Delivery, November 2006 - August 2008

Regional Dispatcher/Customer Service Representative

. Managed the Customer Service Call Center, which included 7 customer

service representatives (CSRs), 4 major accounts/clients, and

approximately 190-250 calls per day.

. Accountable for maintaining a customer service quality score of 9.38 out

of 10 for deliveries in all markets. Coached drivers and their

companies on their customer review scores and discussed strategies for

improving those scores in areas of appearance, courtesy, and

punctuality.

. Managed the return process for the Home Depot Direct account; trained

new employees, and kept in direct contact with the company POC at Home

Depot.

. Conducted performance evaluations on all CSRs; commending exceptional

behavior, and providing written and oral feedback, guidance, and

performance plans.

Chevy Chase Bank, October 2004 - November 2006

Lead Customer Service Representative

. Conducted transactions for customers, to include deposits, withdrawals,

transfers, closing accounts, and updating customer profiles.

. Handled customer complaints and provided effective solutions to their

problems; answered customer questions both in person and on the

telephone regarding accounts, transactions, and bank policies.

. Audited the branch and kept track of all new policies and procedures

developed by Chevy Chase Bank; coached CSRs on routine teller

transactions as well as the new policies and procedures.

Education

Bachelor of Science, Game Art and Design, 3.73 GPA, Westwood College 2010

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