Manager Quality

Kimberly R. Allen

**** ***** *****

Sparks, Nevada 89434

***/***-****

Email: **********@*********.***

Career Objective:

A challenging position with an organization that has philosophies centered on quality, customer service, and the belief

that the people within the organization contribute to the success of the company.

Professional Profile:

Business oriented with excellent communication skills; able to effectively lead, motivate, and inspire. Highly organized

and dynamic leader with proven quality assurance and operations management experience. Able to manage multiple

projects simultaneously maintaining control under extreme pressure situations.

Education:

Truckee Meadows Community College; Reno, Nevada

Associate of Applied Science of Business Management

Relevant Coursework:

General Business, Computer Applications, HTML/XMLWeb Design, Principles of Management, Supervision, Legal

Environment, Small Business Management, Leadership and Human Relations, Accounting using Peachtree and

QuickBooks.

Computer Literacy:

Comprehension of MS-DOS on PC based platform; IBM PC; MS Windows based platforms; Linux

• Proficient with all Microsoft Windows server platforms, AS/400, MS Office 2007 Professional (Word, Excel,

Access, PowerPoint, Publisher, Outlook)

• Able to utilize the Internet for efficient communications and research; MS IE, Mozilla.

Career History:

VIDTEK ASSOCIATES NV, INC. Sparks, Nevada

07/2006 – present Quality Manager

• Authored and implemented entire QMS designed to ensure continuous improvement of processes and procedures;

certified to ISO9001:2008 within 6 weeks of being hired with the company;

• Incorporated current QMS certified to ISO 9001:2008 into a QMS under the ISO 13485:2003 International Standard

with certification by the DNV in both standards; obtained ISO 13485:2003 certification within 5 months;

• Worked with procurement staff to establish and maintain quality requirements from external suppliers; assessing

suppliers’ and customer requirements;

• Established procedures for maintaining high standards of quality, customer satisfaction and continuous

improvement; evaluated and developed improved techniques to achieve quality and process improvement;

• Established quality standards and procedures for employees to follow; identifying relevant quality-related needs;

• Ensured that repairs and procedures are properly understood, carried out and evaluated and that product non-

conformances are documented and corrective and preventative measures were applied;

• Monitored QMS though internal and external audits and conducts semi-annual management review meetings to

evaluate and review the QMS; appointed as the company ISO Representative;

• Provided a variety of QMS reports and able to author the quality manual and all of its supporting documentation in

accordance with ISO standards; communicated with customers on all customer complaints regarding quality and

provided failure analysis reports; and

• Achieved certificate in October 2007 as a Certified ISO Internal Auditor through Det Norske Veritas registrar.

BIG BROTHERS BIG SISTERS OF NORTHERN NEVADA Reno, Nevada

01/2006 – 05/2006 Fund Development Administrative Assistant

• Maintained online eTapestry fund development database, including entering new donor names and information;

reporting data to VP of Philanthropy;

• Assisted with administrative tasks such as answering multi-line phone system, filing, copying and collating.

• Created spreadsheets and entered data in databases;

• Prepared supporting materials such as sponsorship packets, grant proposal attachments and copies;

• Made confirmation calls and assisted with the details for Little Moments, a point of entry event using the Raising

More Money model; and

• Assisted with details of 2 annual fundraising special events; Designer Showcase Home and Bowl for Kids' Sake.

PHILLIPS, HARPER & HARPER, LLC Reno, Nevada

04/2005 - 10/2005 Accounts Receivable Specialist, Financial Assistant, Bookkeeper

• Held a key staff position responsible for all A/R and A/P transactions, assisting the Operations Manager/Accountant

for a collection agency law firm;

• Verified and posted payment checks to appropriate debtor accounts, received and receipted cash items and third

party payments; property title checks, bankruptcy payments, garnishments; prepared daily bank deposits for 16

different accounts; coded, verified, and electronically entered A/P and A/R data in Windows based Commercial

Legal Software-Collection Master;

• Reviews refunds, adjustments, and court judgments; reconciled, corrected, and applied adjustments to billing

records; monitored and followed up on account statements and other discrepancies regarding payment of

accounts; and

• Responsible for weekly and monthly remittance reports to clients, matching postings with invoices; monitoring

account statements and other discrepancies regarding payment of account, ensuring strict confidentiality of

financial records.

LOCKETT & SULLIVAN, INC. Reno, Nevada

09/2004 - 04/2005 Exhibits Administrator, Personal Assistant

• Constructed and maintained databases for all exhibitors in Home, Boat and Bridal conventions; actively

participated in the set up and running of conventions at the Reno-Sparks Convention Center;

• Responsible for all A/P and A/R bookkeeping including payroll, maintained tax form preparation on a monthly basis;

performed all collections pertaining to outstanding balances on exhibit accounts;

• Assisted potential exhibitors with contract completion, placement in exhibit spaces for conventions, calculated cost

of exhibit space; handled 8-line phone system, answering and forwarding calls to appropriate parties;

• Responsible for all show promotion mailers ranging from 1000-5000 piece mailers, exhibitor kits and VIP/Discount

ticket distribution; and

• Personal assistant to Managing Partner Shirley Lockett assisting her with various tasks and duties.

ASHLEY FURNITURE WAREHOUSE Reno, Nevada

05/2004 - 09/2004 Assistant Warehouse Support Manager

• Responsible for daily data entry of all billing of deliveries, entered daily invoices of incoming freight manifests;

• Inventory specialist, assisted in management of merchandise; oversaw the return of damaged merchandise and

reorder process to achieve total customer satisfaction;

• Actively participated in relocation of warehouse, transferring product in the inventory database from one warehouse

to another; and

• Coordinated repair technicians for damaged merchandise appraisals.

HAYS HOME DELIVERY SERVICES, INC. Sparks, Nevada

10/2003 - 05/2004 Assistant Operations Manager

• Managed 5 fleet delivery company consisting of home deliveries and contract sales; monitored owner/operator

delivery procedures, ensuring maximum quality and efficiency, meeting company and legal requirements;

• Coordinated recruiting, advising and maintaining of a quality team of owner/operators, in compliance with

company’s minimum service standards;

• Maintained daily and weekly performance reports, DOT requirements, driver surveys, invoices, purchase orders, owner

operator settlements, office payroll and manifests; responsible for managing all aspects of contract sales; and

• Organized returns and reorders for damaged product; scheduled outlet and reverse flow trailers; conducted

investigations of all claims against owner/operators; liaison between customer and contractors.

REPTRON ELECTRONICS, INC. Reno, Nevada

04/2001 - 10/2003 Distribution Center Liaison

• Assists the Distribution Center in maximizing profitability by providing quality service to customers and coordinating

on time delivery of product to customers;

• Reviewed and maintained daily warehouse production and inventory reports, overseeing all incoming inventory,

NCM’s, and RMA’s; maintained FIFO inventory warehouse system; researched inventory discrepancies and

adjusted accordingly;

• Proficient in WDSII/RF warehouse operations and inventory programs; acquired an understanding of Windows

based PHOENIX sales program;

• Warehouse Quality Manager; responsible for maintaining all quality programs, ISO 9002 certification records,

calibration compliance; reviewed all corrective actions with department leads and management. Responsible for all

employee training and certification upon completion of Operating Instructions; and

• Interfaces and supports sales branch requirements regarding warehouse issues, special handling instructions;

assists warehouse management with communications to the sales branches and corporate departments; able to

effectively present information in one-on-one and small group situations to customers, clients, and other employees

of the organization.

ARROW ELECTRONICS, INC. Reno, Nevada

06/1998 -01/2001 Production Team Leader

• Skilled production team leader with more than 6 years of progressively increased responsibility; served as acting

supervisor in absence of shift supervisor;

• Managed and directed daily operations of production teams, ranging in size from 9-23 operative employees;

assisted department supervisors in selecting and training personnel, assigning duties to subordinates, promote

quality and department efficiency, while maintaining discipline and safety;

• Expert in the implementation of the “team concept”; successful in building 2 cooperative production teams that

consistently exceeded quality and production standards, delegated jobs in accordance with employees skills and

abilities, promoted teamwork rather than competitiveness;

• Served as liaison with sales, customers, management, and operations to establish and maintain value-added

services and complete customer satisfaction;

• Compiled and analyzed weekly production and quality reports, consulted with management on organizational

development, team building, and workplace communications, creating innovative strategies to produce better

performance among production teams; and

• Increased employee morale and maintained a high level of cohesiveness through open communication, teamwork,

innovation, and integrity; encouraging pride in performance and support of individual career development.

Significant Accomplishments:

• Developed and conducted a variety of training programs with emphasis on production process procedures for all

levels of operative employees; new hire orientation (10/2000), DOJT (07/1999), certification team (05/2000);

• Authored and implemented SOP’s resulting in clarification of job requirements and consistency throughout the

department, increasing the success of process certifications by 85% in 3 months; and

• Actively participated in companywide “Kaizen” workshop, promoting a commitment to continuous process

improvement using time study analysis and process flow reengineering.

06/1996 – 06/1998 Quality Control Inspection Audit Specialist; QC Facilitator

• Understands quality assurance procedures in electronics technology; performed in process inspections, Sampling

Plan, ensuring total compliance with strict ISO-9002 certification guidelines, conforming to world-class standards in

all facilities and services;

• Oversaw implementation of TQM process throughout operations, improving productivity and raising performance

standards; formal training in SPC documentation, ECN’s and technical writing of QOI’s; and

• Assisted technical engineers in analyzing FQR’s and defective product, review production procedures, identify

sources of high error frequency, and submitted recommendations to management.

02/1995 – 06/1996 Programming Specialist

• Prioritized and processed production orders in accordance with master schedules, daily expedites, and JIT

inventory/customers;

• Completed extensive department operations training and on-line CBT courses to successfully certify and achieve

the highest in-house pay grade level within 3 years of employment; and

• Maintained excellent individual quality record with a zero DPM ratio for more than 1 year.

10/1994 – 02/1995 Warehouse picker/packer

• Alphanumeric inventory system, automated distribution warehouse; experience with digital VAX/UNIX on-line

system mainframes.

Contact this candidate