Customer Service Maintenance
Resume:
T r ust Thao
Richardson, Texas 75081
t ********@*****.***
PROF I L E:
A versatile, team, spirited and performance driven
p rofessional with an extraordinary blend of technical,
customer service and leadership skills. Over twenty years
of experience in the Automation Industry. Strong technical
skills combined with experience in both mechanical, and
software related products and services. Ability to manage
and communicate to each team member, developing
technical skills and improve on the company’s bottom line
objectives.
T EC H N ICAL SKI L LS:
Platforms: PLC-5/500/5000, SLC 500, Control Logic, RS
Logic 5000, Power Flex 700, 1336PLUS I I, HM I, Factory
Talk View SE, Device Net, Control Net, PanelBuilder32
Application, Panel View 300/550/600/900/1000/1400,
RSView32 Tools: Microsoft
XP/Word/Excel/Outlook/Messenger
PROFESSIONAL EXPER I ENCE:
Hilite In ternational, Carrollton TX (01/09-03/10)
M aintenance Supervisor
• Responsible for all production breakdowns, safety related
equipments issue and building maintenance.
• Track inventories and work order using M LS Pro System for
accuracy and data keeping.
• Set-up standard preventive maintenance procedure on all
p roduction equipment.
P rovide customer service and deal with vendor on a regular basic.
• Plan weekly work orders to ensure quality of all tools, machinery,
and processes.
Work on CNC equipments such as Mazak, Miyano, Ki tamura,
conveyor, palletizing, logic control panel, sub-assembly line,
automatic testing equipment, and etc.
Power Packaging, Grand Prairie, TX (08/07-01/09)
M aintenance Supervisor
• Supervisor in the maintenance dept. in charge of ten
maintenance personnel.
• Plan and coordinate work activity from week to week, and pre-
schedule parts and labor to meet dept. budget.
• Implement company safety policy to ensure a safe and clean
working environment.
• Ensure all task is done according and efficiently throughout both
shift and pass downs are properly t ransfer for a smoother
t ransition.
Cross t rain all technicians on all phase of technical skill.
M agna Closures, Shelby Township, M I (11/05-08/2007)
Cont rol Technician
• Experience in machine control, installation and start-up high
p roduction equipment, and point to point t roubleshooting.
• Programming with PLC, Panel Views and various duties related
to the Industrial Automation.
• Work in a Just-In-Time environment preventing equipment
outages to minimize line stoppages.
• Ensure build continuity th rough preventative and proactive
maintenance, issue t roubleshooting/mitigation, repair and
fabrication.
Familiar with a variety of the automation standard concepts,
p ractices and procedures
Power Line Inc., Troy M I (02/1998-10/2005)
M aintenance Supervisor
• Supervise the Maintenance Department (include all skill t rade).
• Design and program automation systems for process and
i ndustrial equipment for new and existing equipment and
p rograms.
• Duties included working with company standards group, manage
p rojects, conduct weekly meeting and evaluate new products and
technologies.
• Troubleshoot all controls from PLC to component level. Ensure
a ll team members are properly t rained to company standards and
safety practices.
Able to communicate well with customers, employers, employees,
and vendors.
Stanley Assembly Technologies, Warren M I (01/1995-
02/1998)
F ield Services Technician
• Responsible for maintaining assembled automation
equipment and facilities.
• Updated and modified all software updates and PLC
p rograms.
• Troubleshoot and repair all Stanley Fastening
controllers.
• Provide onsite customer to repair and run out circuit
boards, support installation and programming both on
and off site.
Zenith Industrial, Clinton Township, M I (04/1993-1/1995)
M aintenance Technician
• Repair and perform PM on all electrical, pneumatic, and
hydraulic issue.
Other duty included all building maintenance,
p rogramming robots and repairs all production
equipment.
T RA I N I NG:
Rockwell Automation Certification 2006, Troy, Michigan
E DUCAT IO N:
Associates Degree Industrial Automation 1996
ITT Technical Institute, Troy Michigan
References Available Upon Request
Contact this candidate