Customer Service High School
Resume:
Joseph Martinez
Dallas, 75248, Texas, US
Mobile Phone: 214-***-****
Secondary Phone: 214-***-****
E-mail: ************@*****.***
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OBJECTIVE
Obtain a position as a team-player in a people-oriented organization where
I can maximize my customer-service experience in a challenging environment
to achieve the corporate goals.
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WORK EXPERIENCE
Customer Service Specialist
April 2011 - present
Dick's Sporting Goods, Inc. Dallas, TX
Retail
Serve as primary customer service provider at the front end and liaison
between customers and management.
Provide register coverage and process all customer and associate
transactions at the registers, perform all cash office functions and ensure
that the front end is supplied with the necessary resources for register
functions, ensure customers receive outstanding service by adhering to and
enforcing customer service programs & handle all situations that involve
firearms passing through the front end and ensure compliance with firearms
safety policy and procedure
Stock Associate
November 2010 - March 2011
Petsmart, Inc. Addison, TX
Retail
Accurately receive and stock merchandise, operating a forklift, having the
knowledge of all product and merchandise that was sold in the store, and
provied customer service when needed.
Cable TV Installer/Technician
February 2010 - October 2010
Time Warner Cable Inc. Farmers Branch, TX
Other/Not Classified
Performed customer installations for video, high speed data, digital phone,
and new products as required. Review all requested services with the
customer in order to ensure understanding and agreement. Performed customer
installations complete from tap to customer, including prewired units;
reconnects; additional outlets, requested and non-pay disconnects, and
changes of service; installations adhering to Company procedures and safe
work practices, National Electrical Code (NEC) and NESC requirements, and
local ordinances in order to provide (or remove) services to the customer
Home Theater Supervisor
June 2007 - March 2009
Circuit City Lewisville, TX
Retail
Led and managed a team of five individuals, along with providing superior
customer service in a fast paced retail environment. In charge of home
theater department hitting monthly sales, accessories, and install goals.
Was in a district of twelve stores and was always in the top three in these
categories. I also merchandised store product to company standards and set
up displays of flat panel televisions such as lcds, plasmas, and also set
and hooked up home theater systems, blu-ray players, and audio receivers
and speakers. Provided demos for customers based off of their needs and put
together their ideal home theater rooms in their house.
Shift Supervisor
November 2006 - June 2007
CVS Inc Plano, TX
Retail
Provided exceptional customer service while managing a team of four
individuals. Performed various duties such as store cleaning,
merchandising, cash handling, loading and unloading of weekly trucks,
stocking groceries and other items and various store reports.
Building Materials Supervisor
February 2005 - November 2006
The Home Depot Richardson, TX
Retail
Provided superior customer service in a fast pace environment, loading and
unloading of building materials into vehicles, forklift operating and other
machinery. Made sure department was hitting monthly goals and general
cleaning duties around the store.
Waiter
March 2003 - February 2005
Johnny Carino's Grand Prairie, TX
Restaurant/Food Services
Provided exceptional customer service in a fast pace food environment.
Along with demonstrating my waiting skills, i did other tasks such as
maintaining a clean workspace to provide a healthy and clean environment
for customers to enjoy their meals.
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EDUCATION
High School or equivalent,
August 1997 - May 2001
Harlingen High School Harlingen, TX
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SKILLS
Leadership Exper
t
Communication Exper
Skills t
customer Exper
service/sales t
Team Building Exper
t
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LANGUAGES
Engli Expert
sh
Spani Moderat
sh e
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