Manager Operations

Carl H. Charles

**** ******** *****, *******, ******* 30168

770-***-****, E-mail: ********@******.***

PROFESSIONAL SUMMARY

** ***** ** ********** ********** in the non-profit and private sector environments.

Capable of writing a comprehensive plan that provides performance metrics to a small to

midsize business with the objective of reaching any predetermined benchmarks.

Additional skills include the ability to design coaching modules that help employees

address performance problems and develop capabilities & marketable skills.

EXPERIENCE

Co-Founder – Operations Manager (PRN) 2008 - Present

Centuria Express Cargo Washington, DC

* Duties and responsibilities include formulating policies, managing daily operations,

and long-term strategic planning.

* Administer the use of logistics, workforce development, & performance optimization.

* Conceptualize the infrastructure and facilitate the coordination of our Distribution

Center by maintaining a seamless and reliable network between suppliers, customer

service, warehouse workers, retailers, and customers. My knowledge includes

understanding of business systems and their applications that comprise finance, supply

chain & logistics, merchandising, and operations.

Program Director 2005 - 2008

Jobs Unlimited, Inc Rockville, MD

* Oversaw an entire supported employment program for individuals with mental

impairment disabilities by supervising a staff of 45.

* Accelerated the process of assisting supported employment program participants

obtain competitive employment, learn work tasks, and maintain competitive

employment operating with a 78% success rate of a large caseload.

* Wrote a comprehensive plan that streamlined procedures, which ultimately enabled

Jobs Unlimited, Inc as a supported employment program to be in compliance with the

state of Maryland, and subsequently introduced Evidence-Based Practices (EBP) in

supported employment at Jobs Unlimited.

Professional Clinician 2002 - 2004

Mental Health Association, Inc. Valley Cottage, NY

* Provided direct counseling services to adult individuals in a Day Program by managing

services they may require for recovery, and planned follow-up care after

hospitalization.

* Made housing referrals and referred some individuals to work programs.

* Coordinated all activities between treatment team, family, and residential staff.

EDUCATION

* MA, Webster University, St. Louis, Missouri

* BA, State University of New York, Geneseo, New York

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