Customer Service Management
Resume:
K E LL Y K IN G
*****@**************.***
CHARACTER SUMMARY PRO FESSIONAL HI STORY
Knowledgeable professional with over 20 years of Publications & Communications
office administration and customer service St. Anne’s Episcopal Church
experience, 15 years of desktop publishing Atlanta 2009-present
experience, and 10 years of bookkeeping experience
Originally a client of Kelly King Works, Inc., St Anne’s
secured my services with a long-term, part-time
Significant sense of integrity; extraordinary level of
position producing their weekly worship bulletin and
trustworthiness; solid business ethic and code of
writing their weekly newsletter. Additionally, I develop
professional conduct
seasonal publications, special announcements, and
manage the integration of multiple schedules,
Dependable, creative, self-reliant, and friendly
calendars, and lists into various published formats. To
date, I have initiated new graphic layouts and designs
PER SONAL SKI LLS on over a dozen published pieces, introduced a new
written communication style (that has been highly
praised), and increased the efficiency with which work
Highly effective written/oral/visual communicator;
is completed by implementing systemization to the
well-regarded writer, accomplished public speaker;
process. My work is consistently commended by
skilled in graphic composition and design layout
members of the parish, staff, and clergy. I report
directly to the Rector.
Reliably organized. Well-developed system
Able to easily acquire new skills, technology, and
Principal
industry knowledge; inclined to read user manuals
Kelly King Works, Inc.
and utilize Help features
Atlanta/Decatur/Stone Mountain 2001-present
Able to problem-solve with calm agility and ingenuity Kelly King Works, Inc. provides full-scale office
management and administrative support to small
Proven success record of meeting client needs and businesses and organizations in the Atlanta area.
engendering loyalty Freelance services include: office administration and
management, organizational consulting/assistance,
filing system implementation, comprehensive desktop
TECHNO LOGICA L SKILLS
publishing services, and bookkeeping (including
historic & forensic).
Highly proficient in the complete Microsoft Office suite:
Word, Excel, Power Point, Publisher, Outlook
Non-Traditional College Student
Skilled in QuickBooks Pro and experienced in other State College of Florida
money management software (MS Money, Quicken) Bradenton 1999-2000
Psychology
Computer practical understanding in basic and
intermediate hardware and software operations
related to desktops, laptops, printers, digital cameras,
Quality Service Coordinator
webcams, external drives, etc.
Arthur Andersen AATS/A Plus Tax Customer Support
Sarasota 1996-1999
EDUCATION
Designed and implemented customer service policies
and procedures for national call center with a staff of
Associate of Arts Degree, 2000
~30 technical/product representatives. Interviewed,
State College of Florida Bradenton, Florida
trained, and supervised seasonal department of 3-4
front line operators. Delivered customer service
Summa Cum Laude (4.0)
training. Collected and quantified service satisfaction
Earned four nationally recognized top honors
feedback. Orchestrated inventive enthusiasm- and
Chapter president of Phi Theta Kappa Honor Society
team-building experiences department-wide.
Commencement Speaker
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