Customer Service Technician

Angel Velazquez

*** ***** ***** ** ** ( Rio Rancho, NM ( 505-***-**** (

********@*******.***

OBJECTIVE: To find a field technician or an engineering technical

position in a fast-paced, high tech organization.

SUMMARY

Self motivated equipment technician with a successful track record on the

manufacturing industry. Talent for quickly mastering technology, motivated

certifier specialist that consistently achieves and fulfill production

goals and surpass expectations. Proven abilities to successfully analyze

and resolve complex issues to maximize performance. Effective communicator

that excels in peer training poised with demonstrated ability to easily

transcend cultural differences.

EXPERIENCE

PENTAGON TECHNOLOGIES, Rio Rancho, NM

2008- to present

Protocol Monitor

Inspect all areas for protocol and housekeeping violations. Validate

procedures and stopping work in progress as necessary to avoid impact

to production. Check odor and dirty work permits that accurately

describe all work being done and ensure that workers have complete

understanding of work and projects being done in assigned areas and

follow clean room protocols. Effectively monitor Tool and pedestal

moves in or out of Fab in addition of enforcing proper area

isolations.

Clean Room- Certifier Specialist

Constantly meeting deadlines and goals as part of the Clean room

certification team that work on the 1268 project: Including F11X Mod 1-2,

F11X Ball Room conversion, F11X Particle Data collection 1268 Baseline and

the Mini-environment Certification teams.

(Successfully meet Mod 1-2 Clean room Certification landmark deadline as a

result of working along trade workers by effectively communicate and set

proper testing times of completed areas.

(Efficiently performs and completes Mini-environment certifications

according to clean room protocols and organization standards.

(Prepare accurate certification reports for customers ensuring full

compliance with organization and clean room requirements.

( Tactful certifier that provides excellent customer service to customers

at all levels.

INTEL CORPORATION Rio Rancho, NM

2005-2008

Equipment Technician

Continuously meeting production goals by maintaining solid equipment

health while minimizing downtime on equipment repair issues, and

completing preventive maintenance on time.

( Achieved maximum equipment performance by implementing procedures for

error recoveries on equipment, along with an exceptional availability

of 98.2 % on the AURA 200 toolset.

( Area test wafer coordinator that reduced testing wafers usage by 40% as

result of creating and consolidating routes and types of testing

products and equipment.

(Improved cycle time performance using test utilization charts and root

cause analysis to troubleshoot and resolve equipment/manpower issues,

in addition to applying L2 WSSU privileges to maximize WIP turn and

equipment efficiency.

( Received several recognitions and awards for completing several perfect

PM's and used of harvest instead of ordering new parts. In addition of

several successfully trainings on the Up-skilling program, as part of

the on the Gasonics team in Fab 11.

Manufacturing Technician (Intel)

2000-2005

( Earned promotion based on proven abilities to consistently achieve

maximum performance on equipment by completing preventive maintenance

inspections of production equipment.

( Met production goals, by successfully operate multiple machines, such as

Nikon microscopes, Gas etchers, Metrology Equipment, and Advance Wet

Benches.

(Maximize utilization of equipment and resources by deploying Work in

process (WIP) to plan, performing quality checks to achieve compliance with

specifications and protocol.

EDUCATION

ITT Technical Institute

Albuquerque, New Mexico

3/2009 to 6/2011 Bachelors of Science

Degree in Electronics and Communications Engineering Technology

Central New Mexico Community College Albuquerque, New Mexico

9/2007 to

4/2009

Electrical Trades Certificate of Completion, Residential Wiring Certificate

of Completion,

Refrigerant EPA Universal Certification, OSHA 10 Certification,

INTEL UNIVERSITY Rio

Rancho, New Mexico

11/2000 to 7/2007

CPR Certification, 300 + Hours of Technical/ Training Classes

Robotics, RF, Plasma, Laser, Pneumatics, Vacuum, Safety, COHE, Advance

Electrical

Western Technical Institute El Paso,

Texas

3/1998 to 12/1999

Associate of Occupational Studies in Micro Computer Technology

A+ Certification

Software Training Classes

Windows (Server, NT, 2000, XP, Vista) Microsoft Office, Linux, Lab view

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