Service Sap
Resume:
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PROFESSIONAL SUMMARY
. Solutions oriented Professional IT consultant who excels at leading
project teams, collaborating with project teams, working with clients and
helping deploy SAP solutions.
. Motivated achiever with over 15 years of significant progressive
experience in IT consulting focused on SAP based ERP implementations in
various industries.
. Experience in IT project management life cycle and support organization
structuring.
. Experienced project team lead who has successfully led project teams of
medium sizes from requirements-gathering to implementation and support of
project deliverables
. Competent subject matter expert with ten years of hands-on configuration
experience in various release and versions of SAP logistics modules PM,
SM/CS, SD and CRM.
. Dedicated, Self-motivated achiever with multi-taking ability who is
committed to success.
. Strong communication and team-building skills
. Certified Project Management Professional(PMP)
. Certified Supply chain Professional (CSSP)
FUNCTIONAL SKILLS
. 15 years of SAP R/3 in 14 projects
. Customized and implemented SM/CS, PM, SD, and CRM Service modules of SAP
R/3 and CRM systems.
. Involved in customizing and implemented CATS (Cross application Time
sheets) for PM, SM and PS modules.
. Involved in Customizing and implementation of MRS(Multi Resource
Scheduling) for PM,SM and PS modules
. 3 SAP Upgrades (3.1H to 4.6c, Support package 15 to 30, & 4.0 to 4.7)
. Extensive Project /Team-Lead experience working with all levels of
management
. In-depth knowledge of the Integration Points between PM and: FI, CO, MM,
PS and PP
. Responsible for and involved in a wide range of SAP consulting assignment
covering Pre sales, Project proposals, Actual requirement study, Detailed
design, Business Process Reengineering (BPR), Proto-typing, Software
selection, Training, Testing Configuration, Implementation, Project
control, Development and Post implementation.
. Certified consultant in ASAP methodology and implemented 4 projects
using ASAP
. Implemented projects using other methodology like Fusion, R2I and SDP
. Certified consultant in CRM
. Certified consultant in Solution Manager and EAM ERP6.0 EhP5
. Tested CIC & CRM at SAP Lab.
. 6 years of business experience in Automobile, Electronic industries in
various functional areas like Production, Production planning, Industrial
engineering, Plant maintenance & Service management
. Worked for the following industries in SAP projects :Aerospace & Defense,
High Technology,Utility, Oil Industry, Satellite entertainment service,
Electronics, Chemical Industries, Medical Equipment, Wood Products,Telecommunication, Steel Industry
Software/office automation Tools
. MS project, MS Visio (Project management tools)
. Microsoft Outlook, Lotus Notes (Communication tools)
. MS office Suite (Word, Excel, PowerPoint)
. AGILE(SCRUM) Methodology( Project Management.tools)
. Test Director and QTP (Testing Automation tool)
. Resite,Info Pack(Training Software )
SAP Certification &Training
SAP - Certified Enterprise Asset Management (EAM) ERP6.0 EhP5 Consultant
SAP - Certified Solution Manager 4.0 Consultant
SAP - Certified ASAP Consultant
SAP - Certified CRM -Internet Sales Consultant
SAP - Training CRM Service
SAP - Training Production Planning
Professional Certifications
Project Management Professional (PMP)
Certified Supply Chain Professional (CSSP)
Certification in Sig Sigma, Lean Management, Kaizen and TQM
Education
MS - Master of Engineering (IIT Delhi-India).
BS - Bachelor of Engineering
LEGAL STATUS
Citizen
PROFESSIONAL EXPERIENCE
INTERMEC -Everett WA Jul 07 - Still
Date
SAP - SM /CS consultant
Environment: SAP R/3 ECC 6.0
. Currently involved in implementation of following
. Field Service -Onsite Service Notification & Service orders
. In-house Repair process -Return process
. Exchange and advance replacement process
. Refurbishment process
. DIP &Resource related Billing
. Sales/Service order Settlement/ Controlling
. Service Contracts and quotation
. Maintenance Plan
. Intercompany Repair Process
. Involved in implementation ECC 6.0 and involved in various activities
like conducting work shop, Blue print, Configuring ECC 6.0, Functional
specification of RICE, Unit testing, Integrated Testing, User acceptance
testing and Go Live activities
. Involved in implementation of SAP for Countries USA, Mexico, Canada,Singapore and EMEA .
Thermofisher -Madison-WI May 07 - Jul07
SAP CRM -SM /CS consultant
Environment: CRM 5.0
. Involved in implementation of following
. Installed base Management
. Service Contact and Entitlement
. Service Notification
. Depot Repair
. Call center
. Complaint management
. Field service
. Technical support
. Involved in implementation CRM 5.0 and involved in various activities
like, Blue print, Configuring CRM, Functional specification of RICE,
Unit testing, Integrated Testing, User acceptance testing
Nalco -Naperville Nov 06 -May 07
SAP R/3 -SM /CS consultant
Environment: SAP R/3 ECC 6.0 and CRM 5.0
. Involved in Global (US, UK, Europe, Australia) implementation of
following
. Service order and Advance shipment orders
. Resource related Billing
. Replication of relevant data in R/3
. Billing in R/3
. Portal
. Service Contracts
. Involved in Global implementation SAP R/3 and involved in various
activities like, Blue print, Configuring R/3 Functional specification of
RICE, Unit testing, Integrated Testing, User acceptance testing, Security
Rockwell Collins -Cedar Rapids June 05 -Nov 06
SM /CS consultant
Environment: SAP R/3 4.6C
. Implemented following project as Project /Team lead
. Web Portal for Warner Robins
. Creation Special form (FAA/EISA) from service order
. UID for DoD and WAWF (for Repair)
. Average cost to repair for Service order
. RFID for DoD
. Warranty lookup for DCMA and other customers
. Involved in post implementation support of SAP SM/CS 4.6C and involved in
various activities like, help desk support, Development of new reports,
problem solving, Configuring SAP for MRO,RMA business process.
Bearing point - Mountain View
Manager
OSISOFT - Oakland Dec 04 - May 05
CRM Service Consultant
Environment: SAP CRM 4.0 & SAP R/3 4.6C
Involved in implementation CRM 4.0 and involved in various activities
like, Blue print Configuring CRM, Unit testing, Integrated Testing, User
acceptance testing,Go live,Security,Post Implementation support.
. Configured following area of CRM &SAP
. Service organization
. Service Products.
. Installed Base
. Service Quote
. Service Orders
. Service Confirmation
. Qualification Profile &Catalog
. Resource planning tool
. Replication of relevant configuration in R/3
. Billing in R/3
KLA Tencor - Milpitas July 04 - Jan 05
SM/CS Team lead
Environment: SAP 4.7
Implemented SM/CS 4.7 and involved in various activities like, Blue
print Configuring SAP, Unit testing, Integrated Testing, User acceptance
testing,Go live,Security,Post Implementation support.
. Configured following area of SAP
. Service Management
. Equipment master.
. Functional location
. Installed Base
. Service Notification
. Service Contract
Rockwell Collins -Cedar Rapids May 04 - June 04
SM /CS consultant
Environment: SAP 4.6C
Involved in post implementation support of SM &SD 4.6C and involved in
various activities like, Help desk support, development of new
reports, problem solving,Configuring SAP additional business
process.
. Configured following area of SAP
. Service Management
. External service management
. Exchange process
. Repair process
. Warranty claim management.
Rapidigm Inc
Smith & Nephew -Boston Jan 04 -May 04
SM/CS Team lead
Environment: SAP 4.6C
. Implemented SM &MM 4.6C and involved in various activities like, Blue
print,Configuring SAP, Unit testing, Integrated Testing, Go live
Security,Post Implementation support.
. Configured following area of SAP
o Service Management
. Equipment Master
. Task list
. BOM
. Service Contract
. External service management
Sempra Energy -San Diego Sep 02 -Jan 04
Team lead
Environment: SAP 4.6C
. Implemented PM &MM 4.6C and involved in various activities like
Project proposal, Project
control, Blue print,Configuring SAP, Unit testing, Integrated Testing,
Go live Security,Post Implementation support.
. Involved in Travel &Expense project as Integration manager & cutover
plan coordinator
. Configured following area of SAP
. Plant Maintenance
. MM-External service management
. MM-Purchasing
. Release strategy.
PDVSA - Petroleos de Venezuela SA/CITGO -Tulsa Oct 01 - Sep
02
PM consultant
Environment: SAP 4.6C
Involved in Upgrade of SAP PM from 3.1 H to 4.6.C
. Involved in implementation of various process including breakdown
maintenance, Corrective maintenance, Preventive maintenance,
Refurbishment and Project(shut down )Maintenance.
. Post implementation, supported of 4.6C PM including help desk support. .
. Tested 4.6 C support package upgrade (15 to 30).
. Tested relevant OSS notes on regular basis.
. Worked on development activities.
DIRECTV -Los Angeles Nov 00 -Sep 01
SD Team Lead
Environment: SAP 4.5B
. Implemented Sales and distribution module of SAP Version 4.5 B
. Involved in Business process analysis, Configuring system, Integration
testing & user acceptance testing, Training,Security and Post go live
support
. Configured following area of SAP
. Organizational structure for Sales
. Basic function of Sales
. Sales orders and item category
. Delivery
. Billing
. Pricing
GTE (Verizon)-Dallas Mar 00 - Jun 00
Team Lead
Environment: SAP 4.6B
. Implemented Service management module and CATS (Cross Application Time
sheet) Actively involved in implementing Service management module and
CATS for Business Units like Enterprise services &, Commercial services
. Business Blue Print
. Realization
. Configured following area of SAP
o Service Contracts
o Repair & Exchange process
o Dynamic item Processor
o Project system integration
SOFTLINE
KPMG -Mountain view
Senior Consultant
Theromoquest - San Jose Nov98 - Mar 00
SM/CS Team Lead
Environment: SAP 4.5
. Implemented Service Management module of SAP R/3 version 4.5 B.
. Prepared blueprint of project
. Completed design & construction phase
. Configured Plant Maintenance/Service Management module that includes
defining Equipment Master, Work centers, Warranty, Task Lists, Service
Orders, Service Contracts, In-house repair, Exchange process
. Planned and executed all integration test cycle. (Includes testing of all
process, forms, interface, enhancements, security, data conversion,
reports, month-end close.)
. Guided and changed the existing business process to better use of SAP and
improve the working
. Coordinated in Data Conversion for SM module
. End-user & super user training
. Successful completion of the acceptance test with end users
. Post Implementation support
Intelligroup New Zealand Limited.
Ericsson NZ - Wellington Nov 97 - Nov98
SM/CS Consultant
Environment: SAP 3.1H
. Implemented Plant Maintenance/Service Management Module and CATS (Cross
application Time sheets) in Ericsson communication Limited which provide
Telecommunication Services, Products throughout New Zealand.
. Implemented Service Management module for Various Business Units like
Business Communications, Central Engineering Service, RMOA and
Information Technology. Actively involved in all the phases of project
like
. Current State Analysis
. Future State Visioning
. Detailed Design of Business Process
. Configured PM & SD module as per Detailed Design
. Unit Tested
. Integration testing
. Conversions
. Post implementation Support
Telecom Business System -Auckland Feb 96 - Nov 97
SM/CS Team Lead
Environment: SAP 3.1H
Implemented Plant Maintenance/Service Management Module 3.1H for TBS,
which provide Telecommunication Services, Products throughout New Zealand
. Detailed Design of Business Process
. Configured SM Module as per Detailed Design
. Conversions related to Equipment Master, Functional Location, Service
Contracts, Service Order.
. Test Script Preparation and Testing
Siemens Informations Systems Limited
SAP Consultant
Presale Activities
Involved in various pre-sales activities like Actual requirement Study,
Presentation of SAP functionality's, Presentation of specific Modules,
Prototyping. In this respect presented SM, PM, PP, QM modules to various
organizations like Cadbury, Price Waterhouse, L&T, Grasim Cement, Essar
Power etc.
Siemens Medical Equipment -Mumbai
SAP SM/CS Consultant
Environment : SAP 3.0D
Implemented the SM module of SAP R/3 3.0D
. Actively involved in the following:
. User requirement study
. Mapped User requirements and their to-be processes to SAP functionality.
. Prepared prototype system for user approval.
. Configured the organization structure.
. Configured the Service Management related tables.
. Creation of Master Data.
. Prepared customization Manuals and User Manuals.
. Provided Online training to the users in Service Management.
Birla Consultancy & Software Services
Vikram Ispat -Mumbai
SAP Specialist
Environment : SAP R/2
. Implemented SAP R/2 RM-PP, RM-INST modules.
. Actual requirement study
. Map the user requirements to SAP functionality.
. Setting Organization structure for Plant maintenance
. Configuring various tables relating to Functional Locations, Equipment
Masters, counters, Equipment BOM, Task lists, Maintenance Notification,
Maintenance Orders, Maintenance Plans
. Also involved in the development of ABAP/4 reports
Sensortronics India Limited
Production In charge
Responsibilities and assignments were in the area of:
. Production Planning and Control
. Plant maintenance
. Shop floor Planning, Execution and Control
Quality Control
. ISO 9000 Certification
The Enfield Limited
Senior Executive -Modernization
Responsibilities included:
. Production Planning and control of Press Shop and Crank Case Shop
. Implemented JIT and TQM concepts
. Created of Routing Sheets
. Created of Master Production Schedules
. Computerized Capacity Requirements Planning
. Production Resource Tools (PRT) Maintenance
. Procurement of equipment for modernization
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