Manager Customer Service

James P. Cappello

Atlanta, GA

404-***-**** * *****.********@*****.***

OBJECTIVE

To utilize my prior administrative services management and accounting experience to support branch

operations, assist clients and implement office procedures and systems by providing quality service for

an industry where my expertise will enable them to achieve their or ganizational objectives and achieve

greater revenues.

EDUCATION

Bachelor of Business Administration in Accounting, GPA 3.72 December 2010

Kennesaw State University, Kennesaw, GA

Honors and Activities

President’s List, Dean’s List - 2008 to 2010

Beta Alpha Psi, 2008 – 2010

HIGHLIGHTS OF SKILLS

Accounting & Computer Skills:

Working knowledge of Peachtree, QuattroPro, Solomon/Great Plains

Proficient in Excel, Outlook, Word, and PowerPoint

Personal Attributes:

Strong analytical, customer service and problems solving skills

Great attention to detail and ability to adapt to a changing environment

Leadership Skills:

President-Elect, Advertising Committee Chair – January 2009 to May 2009

President, Advertising Committee Chair - Fall 2009

PROFESSIONAL WORK EXPERIENCES

01/11–Present

Gold-N-Diamonds, Atlanta, GA

Account Representative

Responsible for servicing the account related needs of an assigned set of strategic customers

Field account and product related direct calls from clients

Established over twenty new accounts in first six weeks

2008–2010

Kennesaw State University, Kennesaw, GA

Student – Full time

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2005–2007

Océ Business Services, Atlanta, GA

Office Services Manager

Successfully managed the daily operations of corporate administrative services in mail center,

imaging, supplies management, and records management services while ensuring compliance

with Service Level Agreements and Six Sigma standards of quality

Processed payroll for thirteen site employees

Compiled and prepared management reports, maintained targeted levels of profitability, managed

and controlled inventory and assets

2004–2005

Innosource Business Solutions, Roswell, GA

Office Services Manager

Effectively implemented and managed new account in Philadelphia, PA market

Developed and implemented new processes needed while communicating with management

Formulated a partnered, working relationship with key contacts within the account

IST Management Services, Phoenix, AZ 1998-2003

General Manager

Assisted in sales and implementation of new accounts in Phoenix, AZ market

Managed projects for document and mail solutions by scheduling and tracking project tasks and

costs

Wrote, implemented, and updated Standard Operating Procedures, and ensured compliance with

ISO 9000 standards for the operation

ADDITIONAL WORK EXPERIENCE

IKON Office Solutions, Atlanta, GA

Office Services Manager

Supervised the daily operations of corporate and legal administrative services in the copy center,

mail room, and reception, managing staff of eight personnel

Compiled and prepared management reports maintaining targeted levels of profitability

Successfully managed and controlled inventory and assets

Florida Retail Federation, Tallahassee, FL

Director of Finance

Compiled weekly/monthly financial/operational statements and projections

Assisted CPA firm with W2 and 1099 calculation and reporting

Maintained continuous lines of communication, keeping the CEO informed of all critical issues

Successfully managed $2.5 million budget

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