Customer Service Management
Resume:
Charles Dunkin
***A Thames Way
Bel Air MD *****
*********@*****.***
OBJECTIVE: Desire a challenging interesting position with a growing
company utilizing my education, customer service and management skills,
offering upward mobility based upon performance.
SUMMARY: A dedicated individual with years of working and management
experience, striving for excellence with company and production goals in
mind. A professional work ethic and excellent communication skills are
keys to success. Strengths include: Excellent management skills, Good
Judgment, Organized, Analytical ability.
PROFESSIONAL EXPERIENCE:
Yoh Scientific / Glaxo Smith Kline 2010
Quality Control / Clinical Laboratory Technician
Responsible for quality control in environmental monitoring of aseptic area
and all of its sub-units. Preparation and analysis of media. Contract
employee.
Accomplishments:
. Executed daily operations of water, steam, air, bacterial surface and
personnel collections
. Prepared standard volumetric solutions and reagents to be combined
with samples, following standardized formulas and experimental
procedures
. Set up, adjusted, maintained and cleaned medical laboratory equipment.
. Utilized LIMS for organization and tracking of samples
. Requisitioned materials, supplies, equipment parts and repair
services.
. Wrote CAPAs
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BECTON DICKENSON 2007-2009
Lab Technician/ Process Operator/ Team Leader
Responsible for a leading team of specialized aseptic media operators.
Production, quality assessment / control, and packaging of medical device
media.
Accomplishments:
. Member of the lyophization area improvement team, directing a 15
million dollar budget on equipment purchases.
. Reduced production costs by 35% on Isovitalex by insisting on
performance testing
. Restructured and improved quality and safety SOP's.
. Improved safety standards and reduced the accident rate of the aseptic
area by 300% in one year.
. Assisted in the implementation of a LEAN manufacturing standard.
. Developed and published improved policies and procedures.
. Worked closely with management as a liaison between departments.
. Headed the aseptic environmental monitoring unit.
. Wrote CAPAs and BHRs
. Investigated anomalies with products.
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_______________________
GRAHAM PACKING 2005-2007
Process Tech/ Process Instructor/ Mechanic
Responsible for training new technicians, production, and quality of
injection molded plastic.
Accomplishments:
. Implemented the LEAN and 5-S production methods.
. Developed and published policies and procedures.
. Participated in the Safety committee initiating the STOP card program
reducing accidents and making all employees self aware of potential
threats.
. Started as an operator and ascended to the level of instructing new
employees on company policy, procedure, and processing techniques.
. Trouble shot all machine issues when necessary.
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______________________
CRESCENT INDUSTRIES 2004-2005
Material Handler/ Machine Operator
Responsible for plastic injection machine operation, material mixing and
filling of material hoppers.
Accomplishments:
. Learned injection molding techniques and procedures
. Learned a variety of machine operations and plastics formulation.
____________________________________________________________________________
______________________
OREGON DEPARTMENT OF CORRECTIONS 1991-2003
Officer
Responsible for the management and welfare of up to 2500 inmates in
Oregon's only ultra-max security penitentiary
Accomplishments:
. Assisted in the creation of "Los Hermanos", a prison support group for
troubled Latino youth.
. Responsible for the training of new officers in emergency response,
personal safety, use of force, and daily routine.
. Developed, implemented, and co-wrote multiple rules, policies, and
procedures, for prison operations and inmate management.
. Participated in the E.A.P. ensuring officer safety and accountability,
and promoting a team atmosphere that maintained professionalism.
. Worked with Gang Management teams interviewing and classifying
inmates.
. Supervised prison industry programs.
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______________________
KEY SERVICES CORP
Security Manager
Responsible for the management of physical security of all Key Banks in a
five state region.
Accomplishments:
. Management of 225 security personnel to include hiring, training,
scheduling, payroll, promotions, and disciplinary actions.
. Installations and repair of electronic monitoring devices.
. Monitor and review of criminal and non-criminal incidents.
. Development of policies and procedures specific to each site.
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______________________
EDUCATION: University of Texas, Portland Community College, Oregon Board
of Police Standards and Training, Chemeketa Community College, York College
of Pennsylvania and DeVry University. Courses: Liberal Arts / Pre-Med,
Criminal Justice, Science and Business.
COMPANY SPONSORED COURSES: Personnel management, conflict resolution,
interpersonal communication, Human Resource standards, LEAN production,
Continuous Improvement, 5-S, GMP, cGMP, Aseptic production, FDA
Pharmaceutical development standards
TECHNICAL SKILLS: Working knowledge in the following: S.A.P., L.I.M.S.,
CAPAs, BHRs,Microsoft Windows 7, Vista, XP, Word, Excel, Power Point,
Outlook, Outlook Express, Publisher, Office, and multiple internet
applications.
LANGUAGES: English and Spanish
AWARDS/CERTIFICATES: Honorable Discharge from the United States Marine
Corps. Officer of the Year - Metropolitan International Inc., Phi Theta
Kappa National Honors Society. Manager of the Quarter - Key Services
Corp.
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