Customer Service Manager

* * * * * O R T H PA R K M E A D O W WA Y # * * * 2 B O I S E, I D A H O 8 3 7 1 3

PHONE 208-***-**** E MAIL: *************@*****.***

D O N N A LY N N C A P O R A S O

August 15, 2011

Dear Hiring Manager:

Thank you for reviewing my resume. I believe my experience would be an asset to your organization because

I am driven to succeed and I have a solid history of producing results. If you are searching for a high energy

individual with a no excuses attitude who is up to any task, or challenge, then I am the individual you are

seeking.

Since my hire as an Admissions Representative in 2004 and subsequent promotion to Director of Admissions

in 2007, Apollo College, Boise campus, I have met and exceeded revenue budgets. Additionally, my tenure

with Apollo has been punctuated with a number of achievements including; the “Presidents Club” during FY

04 09, “Admissions Team of the Year”, “Admissions Director of the Year”, and “Best of Show Rate.” Most

recently three of my team members earned nominations into the elite “Pride” of DeVry and my Assistant

Director of Admissions gained a fully fledged membership.

My resume is enclosed as proof that I meet the criteria required for business management; however I am

currently completing my Bachelors in Business Administration at DeVry University with an expected

graduation date of January 2012. If given the opportunity, I would provide focus on quality and productivity

to the business. I believe my wisdom, understanding, and respect, coupled with my strong work ethics is

exactly what you need in this position.

Cordially,

Donna Lynn Caporaso

Donna Lynn Caporaso

6314 N. Park Meadow Way #9-202 208-***-****

Boise, Idaho 83713 *************@*****.***

PROFILE A seasoned professional and effectual leader with a proven ability to exceed business goals:

• Over 30 years of sales background

• Over 10 years of business management

• Over 7 years of propriety school recruitment experience

• Successful in creating a synergistic work environment-maximizing productivity

• Optimistic, tenacious, loyal, and honest

• Driven to positively impact the bottom line

EMPLOYMENT

2007 – May, 2011 Director of Admissions Carrington College Boise

Manage the admissions department to ensure world class customer service, student recruitment,

qualified applicants, and deliver positive outcomes for the Boise campus. Assist in hiring admissions

staff, new hire training, and provide on-going training and development. Outline, plan, and deliver

annual reviews. Ensure compliance with all Apollo standards, ethical standards, and compliance with

all federal, state, and accreditation standards.

Achievements

• Admissions Director of the Year

• Admissions Team of the Year

• Best of Start Rate

2004 – 2007 Admissions Representative Apollo College Boise

Represented Apollo College to prospective students. Set appointments, interviewed, toured, and

completed enrollment process.

Achievements

• President’s Club Member

• Exceeded Company Standards

1991-2000 Franchise Owner Jenny Craig Boise, Idaho

Managed the business operations. Conducted new hire training and on-going training and

development.

Served as an on-site manager for five years.

1992-2000 Business Owner Stewart’s Welding

Boise, Idaho

Managed the business operations.

EDUCATION

Rosemead High School, Rosemead, CA

Mount San Antonio College, Walnut, CA

Citrus College, Glendora, CA

Boise State University, Boise, ID

DeVry University Currently completing Bachelors of Business Administration.

Contact this candidate