Manager Customer Service
Resume:
Brian Gerke_______________________________
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**** ** *** **, *******, WA 98105; 206-***-****; **********@*****.***
OVERALL EXPERIENCE
General
Scheduling; project design, management and construction; preparation of estimates and bids; coordination of
multiple trades; ability to communicate end goal to diverse personalities; knowledge of generally accepted safety
practices and City of Seattle building codes; establish and maintain positive client and vendor relationships;
research new techniques, products and material; manage change and client expectations; knowledge of a
variety of products.
Project Experience
Rental property repairs and maintenance; deck, fence and shed design, construction and repair; basement,
kitchen and bathroom remodel; electrical and plumbing; framing and light construction; interior and exterior
painting; ceiling fan and appliance installation; installation of interior doors and trim ; general carpentry and
repair; minor drywall repair and texturing; custom countertop design, fabrication and installation; respond to
tenants needs; minor landscaping; roof repairs; emergency response to tenants.
Management Experience
Management of meeting room set up and property maintenance teams; development of department annual
budgets; preparation of monthly forecast and financial reports; management of expenses in accordance with
established budgets; supportive management style, promoting rapport between employees, increasing
employee morale, driving company values and providing opportunities for growth; adherence to standards;
foster teamwork; analysis and response to customer feedback .
JOB EXPERIENCE
Dec 2003 - Present Gerke Handyman Services, LLC, Seattle, WA
Owner
Provide repair, maintenance and construction services for small to large jobs
Contractor for Phoenix Children Academy’s Washington Mini Skools (9 private
schools in the South Sound area) to provide ongoing preventative maintenance,
general repair and other tasks as necessary
Facilities maintenance for JGJ, LLC
Contractor for Evergreen Environmental Services; provided services to various
Arco gas stations in northern Washington
Private clients
Manage project sites, including coordinating and scheduling other trades
Develop strong professional relationships with other trades
Provide excellent customer service (approx. 75% of business is repeat)
Licensed, bonded, insured
Mar 1996 - Dec 2001 Bell Harbor International Conference Center, Seattle, WA
Property Operations Manager
Managed repairs, routine and preventative maintenance
Handled and resolved maintenance concerns and complaints
Supervised housekeeping and maintenance staff
Prepared annual budget and monitored on daily/monthly basis
Primary liaison with the Port of Seattle for facility maintenance and operational issues
Primary contact for security of facility and dignitary visitations
Brian Gerke
Resume Page 2.
JOB EXPERIENCE (continued)
Mar 1996 - Dec 2001 Bell Harbor International Conference Center, Seattle, WA (continued)
Other Positions Held
Event Planning Manager
Conference Floor Manager
Conference Setup Supervisor
Conference Setup Attendant
Sep 1994–Sep 1995 MGM Grand Hotel, Casino and Theme Park, Las Vegas, NV
Mailroom Clerk
Change-over Technician
MILITARY EXPERIENCE
United States Navy, Active and Reserve, 1986-1994
Enlisted (Seaman, Sea Duty, Deck Division)
Basic ship handling and operations
EDUCATION
University of Nevada, Las Vegas Bachelor of Science, May 1994
Hotel Administration (emphasis in Convention and Special Event Management)
Proficient in Microsoft Word and Excel; Familiar with PowerPoint
Managing Multiple Projects, Objectives and Deadlines, 2001
Basic Welding Class, 2008
Various Seminars and Presentations on Building/Construction Best Practices
First Aid, Adult, Child, Infant CPR, AED Certified, July 2011
REFERENCES
Tom Estep
th
5210 35 Ave NE
Seattle, WA 98105
H: 206-***-****
C: 206-***-****
Jerry Rosen
th
2807 11 Ave E
Seattle, WA 98102
Todd Tyson
Port of Seattle
2711 Alaskan Way
Seattle, WA 98121
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