Customer Service Data Entry

Norma Smith

**** **** ********* ******* #*** Irving, TX 75062

469-***-****

************@****.***

************@*****.***

Provide customer service where my experience can be utilized to improve

Customer satisfaction.

Objective

Conflict resolution

•

Strong organizational skills

•

Skills

• Creative problem solver

• Excellent communication skills

• MS Windows proficient

• Fast learner with a wide range of practical skills

• Courteous demeanor

• Energetic work attitude

• Training

• Responsible for inventory control

• Skilled in product shipping

• Telephone inquiries Customer service oriented

• Multi line phone usage

Account management

client relations

critical thinking

data collection

customer service

data entry

email

filing

Internet research

letters and memos

Norma Smith

Microsoft Excel

Microsoft Word

Microsoft Outlook

Multitasking

1995

Education

Atoka High School Atoka, OK

• Graduated with diploma

July 2006– January 2010

Executive

Fertig Family Enterprise

assistant/manager

Provided customer service, either over the phone or in person, day to day duties included making calls (inbound and

outbound), face to face meetings with customers, data entry, billing, accounting, shipping and receiving.

2

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