Human Resources Customer Service

N AT A C H A B R A N C H E

**** ******** *****, *********, ** 21234 ~ 443-***-**** ~ **************@*******.***

SUMMARY Q U A L I F I C AT I O N S

OF

Bilingual (English and Spanish) professional seeking an entry-level position in Human Resources.

Professional in Human Resources (PHR) Certificate, Strayer University, earned May 2011.

Bachelor’s Degree in Human Resources Management, Strayer University, expected December 2012.

Outstanding people skills, with over 15 years of hands-on experience working in a customer service setting.

Track record of communicating with clients over the telephone and resolving problems with diplomacy and tact.

Proven ability to work well independently as well as part of a larger team.

Excellent time management, organizational and problem solving abilities.

Technically proficient with Microsoft Office suite.

E D U C AT I O N C E R T I F I C AT E S

AND

Bachelor’s Degree in Human Resources Management, Strayer University, expected December 2012

Professional in Human Resources (PHR) Certificate, Strayer University, earned May 2011

PROFESSIONAL EXPERIENCE

Diamond Comics Distributor – Baltimore, MD 1996-Present

CUSTOMER SERVICE REPRESENTATIVE (1998-PRESENT)

Answer incoming telephone calls from new and existing customers in a call center setting.

Listen carefully to customer concerns or problems and work to find amicable solutions.

Contact customers directly by telephone regarding order status.

Document customer communications via email and input into computerized account notes.

ADMINISTRATIVE ASSISTANT (1997-1998)

Managed the main reception area, greeting guests and answering a multi-line telephone system.

Routed incoming telephone calls to appropriate departments and worked to resolve problems.

Performed word processing assignments and related clerical duties.

Sorted all incoming and outgoing mail.

NEW ACCOUNT REPRESENTATIVE/MARKETING ASSISTANT (1996-1997)

Communicated with customers about the services offered by Diamond Comics.

Processed multiple documents to establish credit accounts for new customers.

Helped the Marketing Manager with projects as needed.

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