Customer Service Manager

Leslie C. Matlock

**** * **** **., **** B* . Lakewood, CO 80228 . 720-***-**** .

*************@*****.***

Professional Objective

To obtain a long-term position, applying knowledge and skills of food

service production,

Garde Manger and meat fabrication in an active and growing environment of

food preparation

Highlights of qualifications

. Excellent organizational skills and ability to prioritize workload in

stressful situations

. Attention to detail and precision, solid work ethics, concerning

meeting deadlines

. Reliable while showing excellent communication and interpersonal

skills

Education

Johnson & Wales University, Associate of Science, Culinary Arts

Denver, CO 08/2011

Kansas City Art Institute, Bachelor of Fine Arts Kansas

City, MO 05/2002

Career History

Project Angel Heart, Intern Denver, CO 07/2011

- present

. Assist Chefs on daily production of meals, additional meals, soups and

desserts for over 800 clients

with life threatening illnesses.

. Completed tasks on time and to satisfaction of Executive, Sous and

Production Chefs.

. Daily sanitation of equipment and kitchen.

Old Chicago, Server Lakewood, CO 07/2010

- present

. Assists kitchen by informing cooks of client preferences and needs.

. Response immediately upon food call, to ensure product is given to

customer in a timely manner.

. Handle section of restaurant with punctual, friendly service for new

and returning customers.

Abe's Bar and Grill, Server Lakewood, CO 08/2010

- 03/2011

. Thorough knowledge of restaurant systems and procedures.

. Utilize knowledge of the food, and wine menu to make recommendations

for each customer.

. Perform stocking duties and inventory maintenance before, during, and

after every shift

Six Flags Elitch Gardens, Area Supervisor Foods Denver, CO

02/2005 - 11/2005

. Ensured food safety and sanitation procedures were being followed at

all times.

. Conducted daily inventory and requisitions for stand locations.

. Handled cash. Verified employees' cash drawers.

. Interviewed and hired employees for the food department ensuring

quality customer service.

. Supervise shifts of 30 plus employees, ensuring job performance met

company standards.

Great Harvest Bread Company, Sales and Production Lakewood, CO 01/2004

- 02/2005

. Production of bread and breakfast foods, daily projection, and

ensured all items on prep list were complete.

. Kept a positive attitude with customer assistance, questions and

purchases.

. Cash handling and closing procedures.

Aixois French Bistro, Barista Kansas City, MO

01/2001 - 11/2002

. Provided quality beverages, whole bean and food products, ensuring

customer satisfaction.

. Followed operational policies and procedures, including those for cash

handling, and maintained cleanliness of the store.

. Delivered positive customer service and maintained composure in a fast-

paced, challenging environment.

Certifications and awards

. TIPS Food Safety Manager Certification

11/2010

. Federation of Dining Room Professionals, Dining Room Associate

Certification 09/2010

. ServSafe Alcohol Certification

08/2010

. Deans list, Johnson & Wales University, Fall 2011, Winter 2011

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