Customer Service Assistant

Tiffany D. Wilson

*** **** ****** ****. #**

Daytona Beach, FL 32114

*******.******@********.*******.***

646-***-****

OBJECTIVE

. DEDICATED, SERVICE-FOCUSED PROFESSIONAL SEEKING TO TRANSITION INTO

HEALTHCARE AS A NURSING ASSISTANT.

. Highly motivated to launch nursing career; future goals include

finishing education leading to an RN license.

. Reliable worker with the ability to quickly learn new concepts and

skills.

. Backed by a solid work history, reputation as a team player and

passion for helping others.

. Background includes experience caring for terminally ill patients.

Education

THE HERITAGE SCHOOL NEW YORK, NY 09/2002-06/2006

. HIGH SCHOOL DIPLOMA

. 3.0 GPA

Bethune-Cookman University Daytona Beach, FL 08/2007-

05/2012

. School of nursing

. Senior nursing student

. 2.8 GPA

WORK EXPERIENCE

WELLS FARGO BANK N.A

1/2011-8/2011 - BANK TELLER DAYTONA BEACH, FL

. Received "exemplary" and "exceed expectations" ratings on all

performance reviews. Cited for excellence in interpersonal

communications, teamwork, customer service, flexibility and

reliability.

. Demonstrated the ability to interact with customers from diverse

cultures and backgrounds.

. Transformed "difficult" customers into loyal, repeat guests by

leveraging strengths in premium service delivery and ability to

find win-win resolutions.

Panera Bread

9/2010 - 12/2010 Waitress/ cashier Daytona Beach, FL

. Communicated efficiently with the guests

. Demonstrated the desire to enjoy working with people and catering

to their need

. Gave the best quality service to all of the guests

Bethune-Cookman University (Infirmary)

1/2009-1/2011- Secretary/ Student assistant

. Make appointments, when necessary, for students and faculty on

campus.

. Participate in specific areas of staff training pertaining to camp

health and safety, CPR, first aid, and use of universal precautions

for infection control.

. Help the administrative director whenever possible especially with

phone calls and entering applications into the computer.

. Responsible for the set up and cleanliness of the infirmary.

SKILLS

. MS Word

. MS Excel

. MS Outlook

. Activities of Daily Living (ADL)

. Quality Patient Care

ADDITIONAL INFORMATION

AVAILABLE FOR ALL SHIFTS, EXTENDED HOURS AND WEEKEND ASSIGNMENTS. (IF MY

SCHOOL SCHEDULE ALLOWS IT)

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