Customer Service Representative

Laura A. Shanks

***** ********* ****

Alexandria, KY 41001

Home 859-***-****

Cell 859-***-****

*******@*****.***

W O R K H I S T O R Y

Front Office Assistant/Customer Service

St. Elizabeth Physicians 10/2006-Present

Currently I am filling the role of front office assistant.

This position requires me to be able to perform all

office duties at any given time. That could include the

collection and storage of demographic and insurance

information, collecting and handling payments, answering

phones, completing and filing medical records, scheduling,

and whatever duties are necessary during any given day. All

of this is completed while giving a high level of customer

service.

Customer Support Services

Fidelity Investments 07/04-12/05

As a representative of Fidelity Investments, I delivered

excellent customer service. My responsibilities included

providing investment options and distribution choices. Also,

I provided education regarding retirement needs, enabling

them to make informed decisions. Identifying and assisting

with any service issue in an in-bound call center

environment.

Hertz Corporation

Customer Service Representative 07/00-05/04

Representing Hertz required me to assist all customers in every

aspect of car rental. I provided excellent customer service

while guiding customers through the entire rental process. I

was able to provide rental paperwork, screen vehicles for

routine maintenance, prepared cars for customer rental, as

well as examining and returning any rented vehicle. As a

result of my experience I was also assigned the task of

training new employees. I excelled in the company sponsored

incentive program in which I personally grossed revenue of

$130,000.

E D U C A T I O N

Associate of Applied Business, Business Management

Southern Ohio College January 2004

A W A R D S R E C E I V E D

1. President's List

2. Dean's List

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