Customer Service Real Estate

E mily J. Hannon

**** * ** ***

Chillicothe, MO *4601

660-***-****

************@*****.***

Experience:

Services Team Leader-Loans & Insurance, FCS Financial, Chillicothe, MO 2008-

Present

• Lead a team of 20 Financial Services Specialist across 10 branches

• Recruit, hire and t rain new employees

• Coach existing and new employees to develop, motivate and reward staff

• Communicate goals and results, recognizing outstanding performance

• Conduct employee reviews, disciplinary actions, pay and schedule adjustments

• Prepare confidential financial and legal documents for customers

• Monitor and review loan files for compliance with regulations

• Market, originate and service agricultural financial products

• Develop strong working relationships within organization to facilitate teamwork

• Provide innovative and workable alternatives to solve problems

• Extensively use computer systems, including M icrosoft Suite of programs

• Rapidly promoted due to self-motivation and industry knowledge

Financial Services Representative, Bank Midwest, Chillicothe, MO 2007-2008

• Opened checking, savings, CD, IRA, and other accounts for customers

• Processed consumer loan applications and real estate loan applications

• Provided exceptional customer service through research and resolution of issues

• Processed deposits and withdrawals for customers

• Selected to participate in business development and business calls

• Actively marketed bank products

• Trained on all banking regulations

• Maintained 100% accuracy

Teller Supervisor, Nebraskaland National Bank, North Platte, NE 2004-

2005

• Supervised tellers at 4 branch locations

• Trained and coached tellers for success

• Selected for team rewriting the teller manual due to ability to t ransfer knowledge

• Participated in project planning meetings and organization of t raining plans

• Performed annual employee reviews and coaching sessions

• Audited main cash vault and individual teller drawers

• Worked with staff to satisfy and minimize customer complaints

• Ensured compliance with all banking regulations

• Ut ilized computers extensively, working with Microsoft Office and banking software

Education:

University of M issouri Columbia, MO May 2003

Bachelors of General Studies

Emphasis areas: Business Marketing, Agricultural Economics, Political Science

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