Customer Service Manager

Location:

Posted:

August 20, 2011

Kristine Melkumian

*******@*****.***

PROFILE

• Over 9 years of excellent customer service-maintaining 100% customer satisfaction

• Exceptionally personable with strong people skills

• Highly organized and able to meet changing deadlines

• Dependable team player with flexible positive attitude

• Proven to ability to manage, control critical issues, implement solutions, leadership/supervisory skills

Computer skills

• Technically proficient in MS 2007 Word, Excel, Power Point, Oracle

• HR Systems: PeopleSoft, Taleo, People Answers and HRIS

PROFESSIONAL EXPERIENCE

Human Resources

• All hire paperwork including Training and On Boarding

• Created and maintained all employee files and HR filing system

• Reviewed and maintained HR Employee Relations Policies/Procedure

• Posted open positions both internally and externally and contacted outside staffing to recruit for open

positions

• Implement and coordinated employee recognition programs to increase moral and enthusiasm among

employees

• Researched and resolved all employee inquiries relating to HR, payroll, staffing, benefits, and employment

laws and regulations.

• Handled all Employee( 350-450) Claims ( LOA, LNI and FMLA)

Manager

Recruit, interview, job offer, salary and benefit request. Hire and train new associates. Coach and develop

associates in sales and credits

Responsible for over 3.4 million dollars volume annually

Increased revenue by concentrating on driving sales, ensuring optimal customer service, maximizing

promotional events

Lead selling skill class, execute monthly customer service meeting

Conflict management/associates termination

Maintain and grow relationship between store, corporate offices and vendors

WORK HISTORY

HR Assistant, Macy’s Bellevue WA 02/2008-03/2010

Assistant Group Sales Manager, Macy’s Seattle WA 01/2007-02/2008

Holiday Lane Manager, Macy’s Seattle WA 09/2006-01/2007

Sales Specialist, Macy’s Seattle WA 09/2000-09/2006

Education

Abovyan Engineering College 1994-1997, AA in Legal Studies (Junior Legal Expert)