Customer Service Medical

Samantha Olivo

*** **** ***** **.* Pasadena, TX 77502* 409-***-*****

************@*****.***

Objective Striving to make a difference with a company that will offer a

challenging and rewarding career as a Medical Assistant with the

opportunity for unlimited growth.

Education

Everest Institute Sam Rayburn High School

Medical Assisting Program General Studies

Diploma 4/2010 Graduate 05/2004

. CPR/AED Certified

. OSHA/HIPPA Certified

Courses and Skills: Medical Terminology, Introduction to Medical Assisting,

Medical Law and Ethics, Medical Office Procedures I &II, Anatomy and

Physiology of Structural and Organ Systems, Clinical and Medical Laboratory

Procedures, Medical Computer Applications, Hematological Procedures, and

Professional Development, Typing 35 WPM, Filing, ICD-9/CPT Coding, Accounts

Receivable, Faxing, Copying, Medisoft, Medinotes, Office Hours, Telephone

Skills, Appointment Scheduling, MS Word, Excel, Power Point, Scanning,

Claims Resolution, Data Entry, Medicare/Medicaid.

Work Experience Bayside Urgent Care/Company Care

Pasadena, TX

03/10-04/10 Externship

Job Title- Medical Assistant

. Assisted doctor with administering various medical procedures and

other back office duties (vitals, injections, breathing treatments,

ear lavage, Strep/Mono testing, pregnancy testing, blood glucose

testing, urinalysis dipsticks, EKGs)

. Assisted doctor with suturing/suture removal, nail removal, and I & D

procedures.

. Assisted doctor with physicals (Ishihara 14 Plate Test, Snellen Eye

Chart, Pulmonary Function Tests, Audiogram, Respirator Fit Tests)

. Administered drug screens, hair follicle tests, and breath alcohol

tests

. General other Medical Assisting duties as needed

11/08-01/09 Holiday Inn Express Hotel & Suites Seabrook, TX

Job Title- Front Desk Supervisor

. Responsible for training new hires

. Responsible for providing instruction to housekeepers, maintenance,

and breakfast hostess

. Ordering supplies and payroll

. Check guest in/out and make reservations

. Enroll guests in Priority Club Program and managing existing accounts

. Responsible for composing front desk schedules and daily housekeeping

lists

. Manage reimbursement requests and credit card refunds

. Make photocopies of correspondence, documents, and other printed

matter.

. Filing

10/07-11/08 Martin, Disiere, Jefferson & Wisdom,

L.L.P Houston, TX

Job Title- Receptionist

. Perform responsibilities of answering calls, handling mails,

distributing messages to the lawyers and responding to client's

queries

. Handle the tasks of managing incoming and outgoing faxes and

delivering them to the concerned attorney

. Responsible for creating and maintaining the legal files and documents

for clients

. Handle the tasks of maintaining the front desk and waiting room in a

neat and orderly manner

. Assist attorneys by editing and proofreading legal documents

. Perform responsibilities of scheduling and confirming appointments

with clients

05/03-10/07 Kroger Seabrook, TX

Job Title- Customer Service Manager

. Responsible for supervising cashiers and baggers

. Responsible for managing front end employee effectiveness and

controlling customer flow

. Compose front end schedules, correct time clock errors, payroll,

ordering supplies, pull and deposit money, audit tills

. Maintaining inventory

. Customer Service Desk duties ( answer phones, Western Union

transactions, Center Point/Reliant payments, refunds/exchanges,

Lottery transactions)

. Assist customers with special request items, locating items, and

handling customer complaints

Computer Skills:

. Proficient in Microsoft Office applications: MS Word, MS PowerPoint

and MS Excel

References Available Upon Request

Contact this candidate