Manager Customer Service
Resume:
Edwin Ayala Jr
Objective Every job I've ever worked (10+yrs) has been in customer service. I have great
communication skills. I'm very computer literate and tech savvy. I've worked as a
PC Tech before and have had my share of trouble shooting problems. I’ve taken an
A+ certification class but have never taken the test for the certification itself. I am in
the process of obtaining my A+ and MCITP certifications now. I'm a high school
graduate and in the future I may be looking for a job as a Network admin or
engineer. My attendance record has always been great with all my past jobs, I’m
always willing to learn new things as well as teach when the time arises.
Work Experience Staples
Dates Attended: 03/09 – 08/11
Starting pay: $12.00/Hr. Ending: $14.80/Hr.
1075 Main Street, Warrington PA 18976
Sr. Tech Advisor/ Sales
• Helped customers find the right computer solution for them.
• Helped convert store to a “Best Tech” store by doing high tech sales, a best
tech store is a Staples high volume store with a dedicated tech area to do in
house warranty work and work on more machine at once.
• I managed a team of 4 guys and we met or exceeded our tech sales goal
every week.
• Repaired computers in house, performed hardware upgrades, Did warranty
work for DELL, HP, Toshiba, Sony, IBM, and Acer desktops and laptops.
• Built custom desktops for customers.
• Spyware/virus removal, cleaning and set up new machines bought in the
store. Troubleshot many misc. issues.
• Got computers done in a timely manner and kept all customers up to date
on the machines they had in for service.
• Attained staples version of A+ Certification, it’s a test you must pass to be a
tech in the store.
• I did all of my stores In-Home tech jobs, installing PCs and setting up home
networks
Circuit City
Dates Attended: 11/05 – 11/06, Rehired 8/07 – 03/09
Starting pay: $8.00/Hr. - Ending: $15.25/Hr.
7915 South Orange Blossom Trail, Orlando FL
1015 Main Street, Warrington PA 18976
PC Tech Lead / Sales
• Helped customers find the right computer solution for them
• Repaired computers in house, performed hardware upgrades,
spyware/virus removal, cleaning and set up new machines bought in the store
• Performed In-Home computer set-ups, computer problem diagnosis
and installation of Wi-Fi
Rosen Centre Hotel
Dates Attended: 01/07 – 06/07
Starting pay: $7.25/Hr. - Ending: $8.25/Hr.
9840 International Drive, Orlando FL
Operator
• Took all incoming calls to the hotel
• Transferred guest and employees to the proper department or room
• Set-up and configured phones for use in conventions held at the hotel
Rainforest Cafe
Dates Attended: 01/00 – 06/05
Starting pay: $8.00/Hr. - Ending: $9.00/Hr.
1800 E Buena Vista Dr, Lake Buena Vista FL
Host / Server
• Helped Guest to their tables
• Managed a wait of sometimes 450+ parties on the wait list
• Gave guest a fun dining experience
Interests I build computers and fix them for friends and family. I love to mod my car and
occasionally take it to the track.
Education Poinciana High School
2300 S Poinciana Blvd, Kissimmee FL
Dates attended: From 1997 – 2000 (Graduated)
References Roberta Fleacher
Staples
General Manager
Sue Monogan
Rainforest Cafe
Manager
Alex Garib
Rosen Centre Hotel
PBX Manager
Matt Hafetz
Circuit City
Former Tech Manager (Circuit City is no longer in business)
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