Customer Service Manager

Heather Lauren Schulman

***** ******* **** ****** #*** ? Tampa, FL 33647

386-***-**** ? ***********@*****.***

OBJECTIVE I am an energetic, creative, and pragmatic leader seeking a

challenging position with a company in the Tampa Bay, St.

Petersburg, or Clearwater area where I am able to utilize my

skills and experiences to their highest potential, and where

advancement and growth opportunities exist. I am a dynamic

organizer and team player with a sharp focus on achieving results.

SKILLS AND ? Received excellent sales performance commendation by local

EXPERIENCE retail establishment.

? Direct communication and planning with Marketing, Research,

Accounting, and Communications Department for a major company.

? Created very detailed and professional marketing plans for

different companies.

? Developed and implemented exhibitor and sponsorship programs

structured to meet company revenue objectives.

? Responsible for providing sales support for exhibit booths and

sponsorships (direct sales, indirect sales, order processing, and

fulfillment) to maximize sales effectiveness.

? Participated in various promotional events for companies like

Lipton, Pepsi, Nextel/Sprint, Dove, Publix, and Burger King.

? Able to make split-second decisions on behalf of the client,

and find the most economical and logical solution to any number of

unforeseen problem(s).

? Establish and monitor budgets while making sure our clients

receive the top materials available; ensuring cost effective

approaches for our clients' events.

? Coordinate all services for events such as accommodation,

travel, hotel, and transportation for CEO's, VIP's, doctors, and

executives of major corporations.

? Research and recommend cost-effective hotel properties that

offer outstanding services and unique guest experiences.

? On-site program manager supervising real-time staff duties,

hospitality desk, and one-on-one assisting of both VIP physician

speakers from arrival to departure for national pharmaceutical

conference.

? On-site registration manager for government conference with

1500+ attendees.

? Monitor each event for smooth, error-free transitions from

activity to activity. Screen equipment, meeting sites, and menus

to assure excellent results for our clients.

? Site-search hotel properties and restaurant options for high

profile companies. ? Provide media coverage throughout Florida

for animal rights events for The New Barker, a regional dog

magazine with a nationwide readership.

? Assist in increasing The New Barker readership to over 25,000

per quarter.

? Obtain benefits for occupational therapy, physical therapy,

splint, home exercise program, durable medical equipment, and tens

unit patients.

? Communicate with primary care physician, insurance companies,

and case manager to obtain authorization/verification for patient

modalities.

? Scheduling and registration of patients in multi-modality

orthopedic clinic.

? Responsible for daily operations and Lead duties in orthopedic

office setting.

? Knowledgeable of all HIPAA laws and practices required to

maintain patient confidentiality as required by law.

COMMUNICATION AND ? Proficient in Microsoft Word, Certain, Peachtree, Outlook,

COMPUTER SKILLS Access, PowerPoint, FrontPage, and Excel. Types 75-80 wpm tested.

? Development and maintenance of numerous web-pages for various

company websites.

? Maintain up-to-date database information for events, i.e.

attendee lists, itineraries, and activity choices.

? Able to create or re-create registration forms and contracts

for events.

? Responsible for creating weekly reports for high profile

companies.

? Strong communication with attendees during all phases of event

planning.

? Multi-line phone and in-person customer service skills used to

trouble shoot and problem solve.

? Collections of past due accounts, invoicing, vendor customer

service, and billing services

? Created registration websites on Certain for high profile

companies.

? Developed and managed registration databases for high profile

companies.

? Mail merge reminders, confirmations, and welcome packets for

various meetings and events.

? Photographer and contributing writer for The New Barker.

ORGANIZATIONAL AND ? Organized an efficient filing system adopted by my workplace.

MANAGEMENT SKILLS ? Screen and input into company database all data for individual

events

? Communicate through direct mailings, emails, and telephone

conferences with potential clients and established clients

? Dynamic leader and team player, supporting team members to

achieve personal and professional goals.

? Identify the objectives of events and determine the

requirements that must be met to accomplish those objectives.

? Complete assigned tasks in a timely and efficient manner with

minimal or no supervision required.

? Organize the registration of participants and prepare program

for over 25 to 1,500 attendees.

? Mentor, train, and supervise employees/staff.

? Create agenda and facilitate monthly staff meetings providing

insight into any problems existing in customer service, scheduling

check-in/out, or any outstanding front desk issues.

EDUCATION Bachelor of Science in Marketing

University of South Florida, December 2008

PROFESSIONAL ? Society of Government Meeting Professional

AFFILIATIONS ? International Association of Exhibitions and Events

? The International Air Transport Association

EMPLOYMENT DETAIL PLANNERS - Tampa, FL

05/09 - present Program Manager

12/08 - 05/09 Project Analyst

08/08 - 12/08 Project Coordinator

THE NEW BARKER - Tampa, FL

07/09 - present Central Florida Correspondent

FLORIDA ORTHOPAEDIC INSTITUTE - Tampa, FL

01/10 - 08/10 Therapy Patient Services Lead

05/09 - 01/10 Authorizations Representative

Contact this candidate