Customer Service Manager

Stacey Espinal

*** ***** ****** #*** *** York, NY 10002

Cell: 917-***-**** Email: **********@*****.***

Work Experience:

Executive Assistant (Intern)

August 2011- Present

Task Club

. Assist in social media strategy and initiatives such as

Facebook, Twitter, and Foursquare as well as update the content

on the company's website.

. Research and suggest potential interactive partners for the

promotion of the company's services.

Manager Assistant

December 2010- Present

New York Travel & Tours- Queens, NY

. Process wired transfers via Money Gram and Money Order.

. Translate documents from English to Spanish and vice versa.

. Design travel plans according to customer's need, contact

airlines and hotels as well as promote tours.

Showroom Intern,

September-December 2010

Mundi Westport Group - New York, NY

. Created line sheets to track inventory of merchandise and

updated sales books on current merchandise and shipping

expenditures.

. Successfully reorganized the showroom's handbags, wallets, and

accessories, which significantly increased efficiency of work

processes.

. Set-up and attended sales meetings.

Manager on Duty

June 2008-July 2010

American Apparel- New York, NY

. Coordinated the layout of store's sales floor and assigned

employees to their daily tasks.

. Handled cash and credit transactions as well as made deposits

for each register.

. Organized regular team meetings and informed management team

about store progress and staff activities.

. Trained new staff on store assets, procedures and policies,

including store openings and closings.

. Assisted customers with their buying and complaints/inquires as

well as promoted the clothing line.

Administrative Assistant

December 2006- June 2008

Dentatus, LD- New York, NY

. Provided customer service for an average of 60 calls per day,

answered customer inquiries, solved problems, and provided new

product information.

. Reminded medical professionals about their upcoming seminars

within the company.

. Maintained an alpha-numeric filing system to update patient

files and handled patient appointment scheduling.

Education:

Fordham University- New York, NY

September 2008 -May 2011

BA in Communications & Media Studies, GPA: 3.1

Skills:

Languages: English and Spanish Computer: Mac and PC Literate Programs:

Microsoft Office-Word, Excel, PowerPoint, and Outlook, Adobe

Illustrator, Adobe Photoshop, Final Cut Pro, and Audacity

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