Human Resources Manager
Resume:
M ichael A. Madonia
San Pablo Ca 94806
*********@*****.***
Objective
Obtain a leadership position to facilitate the wellness movement (mind, body and spirit). I would
I deally be able to exercise my strong spa experience and skills including self-motivation, empathy,
enthusiasm, professional presentation that blend well with my experience of operations, marketing,
sales, & creativity to catapult my new company to the ideal next level.. With over eleven years in the
beauty and wellness field I can leverage my experience and skills to everyone’s benefit.
J u.ly 2010 – Present
F reelance Consulting
AromaVana Aromatics
Woodside, CA
Branding Marketing Social networking Operations Website Design &
Development
E-Commerce Online Presence PowerPoint Presentations P roduct Photography Learning Aids
www.aromavana.com Etsy
Zenzi’s Beauty Academy
San Francisco, CA
Branding Marketing Social networking Operations Website Design
Development
www.zenzisacademy.com ( Michael A. Madonia’s Original Creation)
Oct. 3rd 2005 – July 15th 2010 SenSpa Presidio, LLC
Best Spa 2006 by “American Spa Magazine”
w ww.senspa.com
San Francisco, CA
Spa Director & Managing Partner
D uties including up to and in excess of following:
• •
Start-up business experience of a 13k sq/ft Fluent in Excel, Word, Power Point,
spa Constant Contact,
• QuickBooks, BaseCamp, Milano systems,
Project planning and execution
• M illennium, Book 4 Time
Revenue Management
• Operations
•
• Budget planning / Goal setting
Accounting $2M/yr grossing business
•
• Hiring at all level up to and including
Human Resources
M anagement
• Inventory / Buyer
• Payroll and compensation
• Marketing
• Developed compensation packages
• •
Development of all employee Training all administrative employees
•
p laybooks/handbooks Assisted department leads in all duties as
• Designed guest experience well as developed training regimen
April 2005-October 2005 Spa Radiance
San Francisco, CA (Recruited to SenSpa in Oct. 2005)
Guest Service Representative-Duties including up to and in excess of following:
• Represent the first and last impression of the Spa.
• Retail ordering and merchandising
• Direct contact with vendors and shippers
• Facilitate a smooth flow for clients to ensure the best possible experience.
• Act as a front line when customer issues arise.
• Provide information and product knowledge of various services.
• Make and maintain appointments schedules.
• Act as a liaison between the client and the technician.
• Daily Operations (POS, opening, closing, and Daily balance sheets)
2002 - 2004 Knecht Chiropractic Clinics
Chicago, I L
Chiropractic Assistant / Office Manager -Duties including up to and in excess of following:
• Represent the first and last impression of the clinic.
• Facilitate care for patients in need of chiropractic therapy.
• Manage visits and examinations of current and future clientele.
• Acting Liaison between patient and doctor.
• Insure patient appointments are kept / following through with prescribed plan of treatment.
• Administer Electro-stimulation therapy.
• Account for appointment scheduling and management.
• Organize billing and collections on multiple accounts.
• Conduct the front desk to be, not only efficient, but also effective.
• All other duties on an as needed/assigned basis.
1998 – 2001 Charles Ifergan Salon
Chicago:
Color Specialist in field of Cosmetology
Duties including up to and in excess of following:
• Specialized in hair color using six different color lines.
• Ordering and replenishing product stock.
• Front desk assistance.
• Training and mentoring new color assistance in technique and business etiquette.
• Mass-market mailings and promotional demonstrations
• Television representation.
• Fashion show organization, development and participation.
• Drive and maintain personal business success as an individual as well as a collective entity
E ducation : R idgewood High School: Graduate
Pivot Point: Graduate of Cosmetology Sciences
Charles Ifergan Salon: Trained as Color Specialist
Level I & I I Reiki Practitioner
P rofessional References:
Dave Spencer SenSpa Founder 415-***-****
Venetia Androus A romaVana Aromatics 831-***-****
Liz Fanlo Colleague SenSpa
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