Engineer Customer Service
Resume:
Rick Richards
San Diego, Ca. 92131
*************@*****.***
COMPUTER PROFICIENCY:
Operating Systems: Windows, MS DOS, UNIX
Hardware Systems: PCs, Desktop, MAC, Apple
Language/Tools: SharePoint, XML, C++, MS Office Suite Word, PowerPoint,
Excel, Outlook, Access, Project, Adobe Photoshop, Light Wave, Dreamweaver, Basic
Auto CAD 3D (Electrical / Mechanical)
Web Services Database Management Systems: Oracle, MS SQL, Service Oriented
Architecture (SOA), Open Architecture (OA)
CLEARANCE: Secret
EDUCATION: Art Institute of California (Graphic Design degree / pursuing)
SUMMARY OF EXPERIENCE and QUALIFICATIONS:
Over twenty years experience in management of personnel, operations, and repair of United
States Navy information technology and communications systems / equipment onboard Navy
ships and shore stations. Numerous experiences working with various Marine Corp, Army, and Air
Force tactical communications systems.
8 years of expertise, knowledge, and skills in technical and acquisition support of DoD C4I
programs in support of SPAWAR.
PROFESSIONAL EXPERIENCE:
G2 Software Systems, Inc., (2005 – 2008)
C4I Sr. Systems Engineer
Administrative:
Lead (LOS) line-of-sight test engineer in support of PEO C4I, PMW/A 170, and (DMR) Digital
Modular Radio program.
Chaired (TP-IPT) Test Planning Integrated Production Team. Conducted weekly working
group meetings, discussing hardware and software issues.
Responsible for meeting minutes, action item dissimination and follow-on quality assurance.
Prepared powerpoint presentations for DMR team production meetings and lab
demonstrations to visiting VIP’s.
Reviewed Contract Data Requirement List (CDRL) ensuring specifications were met in
accordance with various MIL-STD’s.
Reviewed the Interactive Electronic Technical Manual (IETM) ensuring the ongoing
population of accurate data.
Responsible for the preparation and delivery of interactive and printed reports utilizing SQL
Server Reporting Services (SSRS).
Responsible for documentation management utilizing Microsoft Sharepoint.
Responsible for shipping and receiving of sensitive equipment, and software.
Responsible for accurate and time sensitive inventory, usage, and destruction of crypto
materials used for communications security (COMSEC).
Coordinated and conducted meetings with U.S Navy & Marine liaisons. Essential in
maintaining situational awareness status which helped in the design and enhancement of
SINCGARS and HAVEQUICK-II waveforms.
Developed Test and Evaluation Master Plans in accordance with DoD standards.
Knowledge of DoD 5000.01 5000.02.
Knowledge of DoD Test and Evaluation processes and methodologies.
Basic knowledge of Naval (ERP) Enterprise Resource Planning management system.
Knowledge of IBS-I and IBS-S broadcast formats based on research.
Management:
Managed and trained numerous government employees joining the DMR Test team.
Managed the tasking of System Operational Verification Tests (SOVT) on naval platforms.
Conducted periodic quality control and assurance observations of testing performed by
General Dynamics, verifying and validating automated test procedures.
Systems Analysis / Testing & Evaluation:
Managed and maintained extraction, installation, and repair of DMR hardware and software in
the lab and on various naval platforms.
Provided software support, assisting in the development of new functionality, enhancing the
existing functionality of current software systems.
Performed integration, testing and evaluation of software upgrades based on customer
feedback.
Performed system testing and update documentation.
Planned and implemented operational tests in accordance with requirements of the
COMOPTEVFORINST 3960 Series and pertinent DoD acquisition directives.
Possess a working knowledge of tactical operations, and the mission and role of DoD
commands and units tasked to operate in a multi-threat environment.
Knowledge of USQ-38(V), JTRS, ANDVT, ADNS, ISNS, DAMA, GCCS, JTIDS, VERDIN,
AFATDS, OTCIXS, TADIXS, CUDIXS, EPLRS, JOTS, Link 11/16, AN/PRC-117F, AN/PSC-5,
AN/ARC-210,RT-1730 SINCGARS, LST-5B/E.
Experience and knowledge in the handling of Crypto Keying Material, key loading devices
such as the KYK-13, KYX-15, CYZ-10, and PYQ-10 SKL.
Experience with JTRS Waveform Development and Waveform Porting.
Experience working with emulators, logic analyzers, oscilloscopes and other lab test
equipment.
Knowledge of data dissemination via C4I networks systems.
Training & consulting:
Provided technical support and training to Navy communicators on various platforms.
Experience conducting training in both classroom and informal environments.
Developed a baseline-testing curriculum for in-lab Legacy / DMR testing. Enabling new
testers to conduct various tests with some degree of legacy knowledge.
Provided continual consultation and training to core DMR Test team members and Test
Director regarding SINCGARS legacy radios and all legacy capabilities leading to
interoperability with the DMR system.
Assisted and advised in the development of the Graphic User Interface design for the Remote
Control Picture device.
Accomplishments
AN/USC-61 (DMR) Digital Modular Radio System Operation and Maintenance Course.
Participated in the DMR Charter development for PMW 170 Lean Six Sigma Rapid
Improvement Event (RIE), enhancing future developmental testing.
Defense Acquisition University course taken on-line, (ACQ-101).
Drafted all DMR SINCGARS and LOS waveform baseline test procedures for use in the lab
maintaining specifications required. Test procedures used in final draft, for the AN/USC-61(C)
Digital Modular Radio LOS Test Plan for DT-IIF and DT-IIG used by the fleet today.
Awards: 2005 SSC SD CENTER TEAM ACHIEVEMENT / Digital Modular Radio Test Team
Titan Systems Corp., (2001 – 2005)
Systems Engineer
Primary west coast SINCGARS instructor, providing training to Navy and Marine corp.
personnel on operations and maintenance of the AN/RT-1730 radio, in support of
COMSPAWARSYSCOM PMW-179-3b.
Trained personnel of various naval platforms on Legacy Single Channel Ground and Airborne
Radio Systems – Advanced System Improvement Program (SINCGARS-ASIP).
Consulted NAVSEA PMS-454, NETWARCOM COMTHIRDFLT on SINCGARS C4I
installation requirements for DDG platforms and first time installs on CG platforms in support
of Naval Surface Fire Support.
Knowledge and experience with IRIDIUM to SINCGARS interoperability.
Accomplishments
Designed, drafted, and taught SINCGARS classes, graduating sixty navy students.
Chosen as a core member of SPAWAR PMW 179, SSC Charleston West coast Ship Systems
SINCGARS ASIP ISEA & CASREP Team
RF Microsystems Co., (2000 – 2001)
Systems Engineer
Assisted in the development of research and analysis drafts in support of WSC-8(X)
Challenge Athena program.
Assisted in the drafting of test plans for tactical communications systems in support SSC
Charleston Detachment Norfolk, Code 536jm.
Echo Star Communications, (2000 – 2000)
Operations Manager
Operated and maintained the main branch for the entire region of San Diego, ensuring
excellent customer service, precise installation and continuous follow-up service.
Managed seventy employees, assistant managers, administrative assistants, and installation
technicians.
Accomplishments
Increased profit margins by 50% within six months.
United States Navy (1980 – 2000)
Radioman / Information Tech
Lead Recruiter & Instructor / Naval Recruiting Detachment / San Francisco, Ca.
Recruited one-hundred and fifty individuals for service in the United States Navy.
Assisted in the planning and production of newspaper advertisements, generating over five-
hundred qualified leads. Resulting in the Leads Production Team (LPT) becoming Region
West production team for the year of 1999.
Team Leader / Naval Special Warfare Group One / Mobile Communications Team
Deployed worldwide as NAVSPECWARUNIT ONE Communications Team Chief, planning
and implementing Communications Exercise Operations Instructions (CEOI) for exercise
UNDERSEAL-94 (Japan), EARLY VICTOR-95 (Jordan).
Core team member, conducting testing, analysis, and evaluation of the DAMA/Non-DAMA
equipment merge in the MCTAMS EASTPAC and WESTPAC installations. This new system
provided field elements with satellite connectivity to rear echelon. Accomplished a highly
successful operational test due to sound planning and coordination between NCTAMS, SEAL
Team- One Delivery Vehicle, and NAVSPECWARUNIT One.
Team Leader / Embassy duty (Kuwait)
Communications Security Officer while assigned to the U.S. Embassy, Kuwait. Overseeing all
secure communications, voice and data.
Team Chief / Joint Communications Support Element / Quick Reaction Team
Operated and maintained satellite communications for imminent threats on the Ministry of
Defense (MODA) command during Desert Shield / Desert Storm while assigned in Saudi
Arabia.
Drop zone communications chief on several tactical airborne operations, establishing various
secure systems encompassing the AN/PRC-77, AN/PRC-104, and AN/GRC-103. Ensuring
100% communications between aircraft and ground radio teams.
Graduate of Survival Evasion Resistance and Escape (SERE) School.
Professional Development:
Currently studying for - (CCNA) Cisco Certified Network Associate Certification
SINCGARS-ASIP Instructor Training Course
C4I Operational Test & Evaluation Course
Global Broadcasting Systems Course
Government Contracting Course
Computer Repair Course
Naval Special Warfare Communications Tactical Communications Course
Naval Quality Control and Assurance of Communications Systems Course
Naval Antenna Theory and Maintenance Course
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