Manager Customer Service
Resume:
E-mail: *************@*********.***
MICHAEL P. BARBAGALLO
New Milford, NJ 07646
SUMMARY: Extensive experience
with increasing responsibility in credit and
collection operations with a variety of
industries. Strong commitment to resolution of
issues in a timely manner, partnering with
customers and agencies to achieve goals and
adept at interfacing with sales and marketing
to explore business opportunities.
PROFESSIONAL
EXPERIENCE:
Cadent Inc, Carlstadt, NJ (2008-2010)
Credit & Collection Manager
Report directly to US Controller
*Manage staff of six (6) collection/account receivable representatives.
*Prepare cash projection monthly to Controller and Chief Financial Officer.
*Prepare monthly aging report to Board of Directors and senior management.
*Oversees the daily processing of credit cards.
*Manages the billing and order processing function.
*Oversees the rebate program for eligible customers.
*Reconciliation of bank statements.
*Perform yearly employee evaluations.
IESI Corporation, New York City, NY (2004-2007)
Credit/Collection Supervisor
Reported to Controller/ Operation Manager
*Prepare weekly cash projection to Operations Manager.
. Supervise staff of six (6) collection representatives.
*Monthly analysis of accounts receivable aging reports.
*Worked with outside attorneys and collection agencies.
*Established customer credit limits based on financial review.
*Oversee the cash application process.
*Prepare yearly employee evaluations.
DATASCOPE CORPORATION, Montvale, NJ (2000-2004)
Credit/Collection Analyst
Reported to the Director of Credit
. Maintained credit files and established customer profiles on new and
existing accounts in the Northeast Region.
. Maintained monthly problem reports.
. Implemented and trained credit personnel in J.D. Edwards
Credit/Collections software and the process for
deduction management.
. Appointed back-up to accounts receivable
AMERICAN HOME PRODUCTS, Parsippany, NJ (1997-1999)
(Division of American Cyanamid)
Credit Analyst
Reported to the Director of Credit for the Crop Protection, Consumer
Products and Specialty Products Division of American Cyanamid and
Rohmid Corp. (Joint Venture). Provided credit and collection
expertise of $24 million accounts receivable.
. Established and maintained financial reviews of assigned accounts.
. Developed monthly financial reports for senior management regarding
accounts receivable, orders on credit hold and charge back delinquency.
. Handled the administration of inventory protection and reward
payments programs.
. Interfaced directly with the sales and marketing to explore new
customer opportunities and analyze risk accounts.
. Met monthly with the customer focus team to resolve any current or
fixture problems.
MICHAEL P. BARBAGALLO
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LUCAS AEROSPACE, Englewood, NJ (1996 - 1997)
Credit/Collection Analyst
Reported directly to the Divisional Controller and responsible for the
collection and management of $12 million accounts receivable base.
. Established and maintained credit files on new and existing accounts.
. Interfaced with Customer Service to resolve collection issues in a
timely manner.
. Worked closely with accounts receivable department to insure timely
posting of customer deposits.
. Interfaced with collection agencies in the distribution of accounts
placed for collection.
. Developed past due, problem invoices, and credit hold reports for
management.
TOSHIBA AMERICA INFORMATION SYSTEMS, Parsippany, NJ (1995 - 1996)
Senior Credit Representative
Reported to the Director of Credit for the Copier and Fax Machine
Division. Maintained credit files and
UCC's on existing and new accounts to ensure compliance with
Corporate Credit Policy.
. Initiated daily credit approval of pending orders.
. Issued monthly aging reports to management and review credit
exception reports.
. Responsible for meeting monthly percentages regarding charge back
resolution and the aging of A/R base.
. Provided credit expertise to sales regarding financing arrangements.
HEWLETT PACKARD COMPANY, Paramus, NJ (1973 - 1994)
Senior Credit Analyst
Held increasingly responsible positions in Credit and Collection function
for14 years, providing advice and expertise to assigned customers, sales
districts and established record for meeting goals. Joined the company in
the Order Processing function. Progressed rapidly and transferred to Credit
and Collection.
. Evaluated credit risks provided decisions and recommendations on credit.
. Planned and executed a program for the systematic follow-up and
collection of A/R.
. Established and maintained financial reviews of high risk OEM accounts.
APPLICATIONS: Excel, Microsoft Word, SAP, AS400, JD Edwards, Outlook
EDUCATION: A.A.S. Degree - Banking, Credit & Finance,
Bergen Community College, Paramus, NJ -2000
OTHER : Notary Public, New York- Expires
2011
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