Karen M. O'Mara
***** ******** ***** ( Livonia, MI 48152 ( 734-***-****
Administrative Operations Manager
Accomplished, ambitious, and results-driven administrative management
professional with an exemplary track record of achievement and demonstrated
success in the areas of administrative and operations management in the
distribution industry. Proven project management skills in streamlining
procedures and increasing department efficiency through establishing
objectives, determining priorities, effective time management and fostering
cross-functional relationships. An exemplary track record of success
cultivated by an impassioned work ethic should indicate future performance
excellence. Extraordinary capacity to multitask, manage competing
priorities with ease while achieving organizational objectives. Respected
team leader with the innate ability to inspire confidence at all levels.
Trustworthy, ethical, and discreet, committed to superior client
satisfaction. Key strengths in:
Operations Management Procurement Inventory Control Distribution
Vendor Negotiations Product Sourcing Warehouse Operations Cost Control
Accounts Payable/Receivable Process Engineering & Improvement
Professional Experience
Corporate Administrative Operations Manager ( Eastside Wholesale, Detroit,
MI ( 2001-Present
Provide operational direction and leadership over 17 locations throughout
Michigan and the Midwest, supervising a team of eight in performing all
administrative functions including vendor negotiations, accounts payable,
sales, inventory control, and overall general business flow.
. Secured $4.5 million in cost savings over a three-year period through
the fostering of positive vendor relationships allowing for favorable
negotiations targeting pricing, contract terms, rebates, and bulk spot
buys.
. Transformed inventory accuracy rates from a highly inaccurate 1% over
$7.5 million to .0005% on inventory spread over 17 locations.
. Led the seamless transition from an outdated DOS based software system
to a new SAP system, playing an integral and key role in the software
selection process, defining system parameters, procedures,
documentation, and training programs for all employees.
. Established an efficient and cost effective system for the processing
of all debits and credits, achieving a consistent 100% resolution of
receivable issues that resulted in a nearly perfect on-time pay
performance.
Operations Manager ( TMX-AIN Plastics, Southfield, MI ( 1994-2001
Direct responsibility for the managerial oversight and leadership of
procurement, accounts receivable, accounts payable, collections, inside
sales, and warehouse operations and staff. Acted as purchasing agent for
all non-core items, including the vendor sourcing, pricing, terms
negotiation, and follow through for on time delivery.
. Successfully streamlined and organized multiple positions into one
during a time of extreme competiveness and tightening finances,
reducing overhead associated with the separate positions of
purchasing, accounts receivable, accounts payable, collections, and
inside sales.
. Developed a database to track outstanding credits due the company,
implementing a process to recover erroneous expenses, providing a tool
to follow up on all outstanding debit memos to full resolution.
Savings attributed to this process amounted to ~ $250K.
Education
Macomb Community College, Clinton Township, MI
Undergraduate Studies in Business & Materials Management
Oakland Community College, Oakland County, MI
Undergraduate Studies in Graphic Arts & Drafting