Customer Service Representative

Andrew P. Chapman

**** ******** ****** ********, ** 21075

410-***-**** . ***********@*****.***-****.***

Skills Summary

. Knowledge of DC & AC Electronics, microcomputers, electronic

devices, microprocessors, RF engineering and digital electronics

. Demonstrated achiever with outstanding skill in professional duties

& people management.

. Adept at learning new concepts in high-stress environments &

communicating ideas effectively.

. Enthusiastic and equipped to be an asset to company goals.

. diagnosis, calibration, repair electronic, logic and digital

equipment and electro-mechanical devices

. Typing: 80 wpm / Member, National Society of Black Engineers

. interpret engineering drawings, and Complex schematics

. maintain, repair, conduct, program and modify electronics, and

soldering

. Knowledge of using oscilloscopes, multi-meters, frequency

generators

Education

ITT Technical Institute-Owings Mills, MD Anticipated

Graduation: 12/ 2011

Associate of Science Degree- Computer & Electronics Engineering Technology

* GPA: 3.93

Professional Experience

Vehicle Emissions Inspection Program- Columbia, MD

February 2011-Present

Certified Lane Inspector

. Direct cars safely in and out of the lane

. Perform quality preconditioning checks around and beneath the car

. Collected customer payments

. Check the status of emissions in cars by either OBDII or IDE

. Provided excellent customer service

Scotts Lawn Service- Frederick, MD

September 2010- November 2010

Customer Service Representative

. Expedited and facilitated the escalation of customer service issues.

. Administer performance management by diagnosing improvement

opportunities, providing effective feedback, professional development,

and corrective action plans.

. Provided quality customer service with a high volume central

processing and distribution center.

. Collected customer demographics and payments on orders placed.

. Accurately and efficiently input data utilizing the exception alpha-

numeric keyboarding skills.

FedEx Kinko's- Columbia, MD

June 2006- June 2010

Production Operator

. Served as Customer Service Representative and liaison to resolve

consumer concerns.

. Processed orders to the right specifications of the job especially

signs/banners utilizing graphic design skills.

. Created graphics for advertising purposes / event planning (e.g.,

flyers, brochures, & logos).

Dreyer's Grand Ice Cream- Laurel, MD

January 2008- July 2009

Ice Cream Maker

. Effectively coordinate daily inventory / supply activities for line

conveyor team (e.g., Cups, Lids, Case packers).

. Maintain consistent sanitary conditions to benefit assignment

workflow.

. Develop inventory reports / requests as needed to meet production

targets

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