Customer Service Sales

MARGARET NOWAK

**** ******** *****, ********* *******, OH 44147 • 216-***-**** • ******@*****.***

OBJECTIVE: To obtain an entry level position within the legal field that will utilize my communication and

organizational skills.

EDUCATION: Case Western Reserve University, Cleveland, Ohio

Bachelor of Arts May 2011

Major: History

Minors: Political Science, Dance

GPA: 3.37

Junior Year Abroad Program,

Spring 2010: Athens, Greece

The Arcadia Center for Hellenic, Mediterranean, and Baltic Studies

EXPERIENCE: Associate

Victoria’s Secret, Strongsville May 2011 present

North Olmsted May 2008 January 2011

• Participated in helping the store reach next volume level

• Given consistent positive reviews by supervisor

• Helped clients in customer service situations

Sales Associate

Soleil Tans North Olmsted March 2006 January 2009

Considered top seller among employees

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Delivered superior customer service on a daily basis, which resulted in repeat

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customers and positive reviews from supervisor

Managed everyday operations in conjunction with employer

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Frequently attended informational symposiums for the client and company’s benefit

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Intern, Probation and Assignment

Rocky River Municipal Court Fall 2006

Observed Civil County court cases

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Engaged in Secretarial duties which resulted in proficiency of faxing, filing,

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imaging and inputting

Exceeded at multiple tasks in both departments using Microsoft applications and

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typing 60 words per minute

HONORS: Dean’s List: Fall 2008, Spring 2009, Fall 2010

LEADERSHIP

EXPERIENCE: Alpha Phi Sorority, member February 2008 present, Director of Marketing Alpha Phi

(Spring & Fall 2009)

• Conducted most successful philanthropy event to date

• Exceeded goal of 2000 dollars for cardiac care

• Created and implemented new system for the position of MAP

Mock Trial, member Fall 2009 Fall 2010

Spartan Dance Team, member and Vice President Fall 2008 & Spring 2009

• Budgeted and allotted monetary funds for team

• Liaison between Executive Council members and general members

• Handled attendance and weekly administrative operations

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