Customer Service Quality Control

Kathy Giacullo

**** *** ***** ***

Aurora, CO ***11

303-***-****

********@****.***

Objective: To find a challenging position with diverse job responsibility in

a growth-oriented organization.

QUALIFICATIONS

Phone Skills, Customer Service, Accounting

•

Intermediate in Microsoft Office: Excel, Word, Power Point

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Proficient in Computers: PC Windows, Cash Registers

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WORK EXPERIENCE & ACHIEVEMENTS

Customer Service Rep 7/2008-12/2010

Staples, Inc

• Answer phones and help customers with orders

• Help customers with problem deliveries

• Intake up to 13 calls per hour

Ach Processor 3/2000-4/2007

ADT/Tyco Fire & Security

• Input ach information into system for payment setup

• Did mail and sent back anything to customer for further information

• Did expense reports for employees.

• Did billing of customers for work performed on systems.

• Quality control was 98% to 100%. Was 100% for 17 months.

Accounts Payable 11/1998-

3/2000

Coram Healthcare

• Audit Expense report for entire company

• Input into Oracle System for payment

• Did check Runs

• Matched and verified correct amounts sent out.

• Also did mail and what ever other duties needed.

EDUCATION

Accounting Certificate

Red Rock Community College

• Learned computerized accounting.

Reference upon Request.

Contact this candidate