Customer Service Sales

Adam Fagundo:

***********@*******.***

616-***-****

. Education:

Bachelor of Business Administration at Western Michigan

University

Haworth College of Business

Graduation: April 2009

Major: Marketing

Minor: General Business

. Relevant Course Work:

-Marketing Research -Advertising, Promotion,

Accounting, and Finance

-Consumer Behavior & Sociology - Macro, Micro,

Relevant, & Env. Economics

-Business Management - Training in

Microsoft Applications

Experience:

Vacation Coordinator Vail Resorts November 2010-

present

. Continuously improved sales techniques with improvements on conversion

and component sales.

. Received incentives for meeting and exceeding sales goals, as well as

having highest sales in several categories, while looking for more

ways to improve.

. Received recognition for willingness to help co-workers, train new

employees, learn new systems, and find ways to better our department.

. Empowered by management to make more decisions including over riding

rates and overbooking rooms.

Owner Stidwood Long boards December 2008-

present

. Set up spreadsheets using excel to handle the accounting, finance, and

inventory.

. Manage the process of ordering material, building the product, and

shipping to retailers and customers.

. Responsible for the promotion and marketing of all products, including

event-planning and point-of-sale visuals.

. Creating budgets for supplies, R & D, promotional activities, and

company travel.

Promoter, Manager, Cook Aloha Kalamazoo LLC July 2008-

November 2010

. Finding acts and promoting shows through buzz-marketing, face book,

posters, and street-teaming.

. Further developed communication skills by talking with venue managers,

poster designers, bands and performers, and venue staff to ensure

nightly performances were fully prepared and executed correctly.

. Responsible for stage set up, assigning staff to work areas, and

managing the staff during the shift.

. Designed new training process for employees, while also managing each

step of the process.

Shift Manager Papa John's Pizza August 06-

July 2009

. Management responsibilities including customer service, cash-handling,

training, and marketing.

. Counting and entering inventory nightly, as well as organizing

inventory when received.

. Implemented and managed new training and incentive programs for

employees.

. Activities:

WMU Advertising Club American

Advertising Federation

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