Manager Sales

Mark Kracht

**********@***.*** - C: 480-***-**** - H: 480-***-****

**** *. ***** ***** - ********, AZ 85249

Operations Executive

General Manager

Dedicated leader with more than 20 years of experience guiding teams in all

aspects of operations. Proven history of crafting and executing strategies

that reduce costs, improve service, drive revenue growth and increase

profitability. Track record of success identifying opportunities,

developing focus and providing tactical business solutions. Keen financial

sense in regards to client and business needs with proven ability to

identify expense saving and revenue generating opportunities. Recognized as

a natural communicator who connects easily with people; talent for

inspiring trust and building relationships. Influential manager with

sincere commitment to people development and demonstrated talent building,

and cultivating cohesive, positively focused sales teams.

Areas of Expertise

Change Management, P&L, Project Management, Strategic Planning, Team

Leadership & Motivation, Distribution, QC & QA,

Inventory Management, Logistics, Vendor Relations, Process Improvement,

Scheduling, Workflow Optimization, Budgeting,

Expense Control, Business Development, Client Relations, Branding & Brand

Positioning, Recruiting, Policy Development

Professional Experience

Thomas & King: Applebee's Neighborhood Bar and Grill- Phoenix, AZ 1993 to

Present

Applebee's franchisee comprised of 89 restaurants with total sales in 2010

of approximately $210M; 5,500+ employees.

Area Director

Challenged to direct 8 restaurant locations in Tucson and the Phoenix area

with 2010 sales of $18.1M+ on a budget of $9.8M. Charged with protecting

the company assets, including budgeting, P/L, HR, training, supply chain,

training/development, sales forecasting, recruiting and guest relations.

Concurrently managing a food budget of approximately $21.8M in a 42-store

region. Represent region on all food-related matters, including costs and

controls, new product roll-outs, training, health department compliance,

supply chain and QC. Serve as face of region on operations calls with

representatives from Marketing, Operations, IT, Purchasing and Training,

departments. Supervise 32 Managers, 8 key employees and 520+ Associates.

- Delivered exceptional results in surpassing profit and sales goals:

. Led company in 6.3% YOY sales increase through Q2 of 2011.

. Beat budgeted sales goal by $395K+ and put $169K+ (42.8%) to the

bottom-line in 2010.

. Exceeded budgeted sales goal by $13K+ and put $97K+ (100%+ flow-

thru) to the profit-line through April of 2011.

- Consistently acknowledged for superior-quality guest service, earning

recognition for fewest complaints companywide.

- Cut food cost variances by ~60% in 2011 through the implementation of

food cost improvements in 2 areas.

- Maintained second lowest Associate turnover rate in the company in

2010 at 84.3%, surpassing the regional goal of 89%. Reduced Manager

turnover rate from 12.50% in 2010 to 6.33% in 2011.

- Key player in the training of 175+ Managers and corporate-level

management; assisted in rewriting the Manager and Associate training

materials.

- Recognized as company role model for True North.

- Mentored and developed 2 Area Directors and numerous General Managers

for promotion opportunities.

Previous Experience

Prior record of achievement as General Manager at Houlihan's in Tucson, AZ.

Education & Training

BA in Business - Michigan State University - East Lansing, MI

Rapport Leadership Training; Certified Serv Safe Food/Alcohol Trainer and

Interact Skills Training

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