Project Manager Customer Service

Profile

Versatile software professional, focused on leveraging technology to

enhance business results.

Especially effective at translating technical information to non-technical

audiences.

Extensive experience managing multiple projects on schedule and within

budget.

Skilled presenter and trainer with superior oral and written communication

skills.

Brings professionalism, integrity and good humor to every task.

Experience

Independent Contractor 2010 - Present

Since layoff from Spectrum, have performed on various small projects.

> Key project: Benefits Implementation for Alta College (Westwood)

Project Manager for migration of benefits application and its integration

with payroll, HR and benefit carrier systems.

SPECTRUM Human Resource Systems - Denver, CO 2008 - 2009

Professional Services Project Manager

Led new client implementations as well as enhancement projects for existing

client base, ensuring all project deliverables met time, cost and quality

requirements.

> Built client satisfaction by forging collaborative relationships,

providing creative solutions to business challenges, and delivering

outstanding customer service.

Managed communications with multiple client constituencies: created project

plans, conducted project reviews, performed risk analysis, monitored and

documented issues resolution.

Facilitated workshops to identify business rules and requirements;

translated results into use cases, workflow diagrams, screen mock-ups, and

data conversion plans.

Created requirements specifications for customizations and supervised

development activity.

Performed system configuration and data mapping, data conversion; managed

user acceptance testing.

Provided user training and support during client transition to live

operations.

ADT Security Services (Tyco) - Aurora, CO 2003 - 2008

Business Analyst / Production Support

Ensured smooth operations and timely response to user requests for 20,000

person, multi-state payroll system. Made system improvements with result of

50% reduction in help requests.

Key contributor for 18-month initiative to move complex payroll database to

shared services model on PeopleSoft.

Provided troubleshooting and technical solutions for all phases of payroll

production and inbound/outbound interfaces. Executed requirements analysis,

design and programming to improve business processes.

Primary contact for Sarbanes-Oxley compliance and testing.

Promoted to Team Lead: managed team workload assignment and reviewed work

product.

Weston Works - Lakewood, CO 1999 - 2003

Independent Consultant

Managed successful freelance business, meeting deadlines on multiple

projects for over twenty clients.

Provided project management and technical services for system migrations,

application enhancements, process improvement, and classroom training.

Handled all aspects of business including developing RFPs, managing

contracts, timekeeping and billing, and supervision of technical assistant.

ADT Security Services - Aurora, CO 1998 - 1999

Business Analyst

> Performed analysis, design and programming of custom modules and reports,

data conversion for acquisitions, system troubleshooting, team member

training and support.

> Worked on cross-functional team with IT, Finance, Payroll, Human

Resources, and vendor representatives to implement Oracle/Ceridian

payroll interface.

Ceridian Employer Services - Englewood, CO 1990 - 1998

HR Professional Services Consultant

> Delivered project management, implementation services, training, and

system enhancements to new and existing clients.

Selected to participate in the initial deployment of the Professional

Services business unit.

Account Installation Specialist

> Installed software at new accounts, managed client migrations, assisted

with presales customer demos and collection of business requirements.

Developed and delivered workshops and classroom training for internal and

external customers.

Wrote install procedures and support materials that were adopted for

company-wide use.

Education

Graduate studies: Industrial/Organizational Psychology, Colorado State

University, Ft Collins, CO

Bachelor of Science: Majors in Psychology, Community Services

Administration-Metropolitan State College, Denver, CO

Recent Training

SQL Server (16 hours)

Project Management (40 hours)

Six Sigma Green Belt (80 hours)

Technical Skills

SaaS Web-based applications

VPN, PC Anywhere, GoToAssist

SQL Server 2000/2005, SQL Query

SharePoint

Software Development Life Cycle (SDLC)

RDBMS

Proficient in MS Project, Visio and PowerPoint

Advanced mastery of MS Word and Excel

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