Customer Service Human Resources

EVA BODDEN ***** La Alameda ( Mission Viejo, California 92691 ( (949) 370-

**** ( ********@*****.***

SUMMARY

An adaptable and versatile human resources professional with

extensive experience in strategic planning, benefits and

compensation, orientation programs, employee relations, and

organizational development. Demonstrates an ability to achieve

maximum effectiveness, utilizing established capabilities in

analysis, writing, and customer service. Leverages a strong

background in office management to drive operational efficiency and

organizational success. Employs excellent interpersonal skills

across multiple levels of a company, informing employees and ensuring

their understanding of key initiatives. Secures lasting success with

a solid commitment to excellence.

EXPERIENCE

HOAG MEMORIAL HOSPITAL PRESBYTERIAN Newport Beach, California

Benefits Coordinator 2006-2011

Coordinated benefits for client group of 2,600 employees with benefits,

including medical, dental, FSA, vision, 401(k), and tuition reimbursement.

Created, ran, and analyzed various benefit reports utilizing Lawson HRIS

system, handling data entry into Lawson system. Conducted audit of benefit

plans on weekly and quarterly basis to ensure appropriate benefit coverage

for employees and dependents. Trained and mentored new employee benefits

staff. Analyzed Leave of Absence reports and provided recommendations to

Human Resources and management.

Presented employee benefits section of new hire orientation to all Hoag new

hires. Administered leave of absence process and paperwork for employee

client group, including workers' compensation. Gained knowledge of

applicable federal and state laws, such as FMLA, CFRA, PDL, and ADA.

Developed communication pieces related to employee benefits. Acted as

contributor to Hoag Hospital newsletter, Hoag Times.

. Reviewed and provided recommendations to management regarding Hoag

policies and employee relations issues.

. Implemented and evaluated HR clinical experience program to provide

further insight to HR needs of patient care and support staff.

. Coordinated benefits fair and annual open enrollment.

. Served as part of team that implemented employee benefits

outsourcing to third-party administrator.

. Put together workflows and schedules of projects.

. Worked with third-party administrator on escalated issues.

. Managed and coordinated a six-month special project involving the

creation, distribution, and collection of wage and hour documents for

non-exempt employees.

FLOYD SKEREN & KELLY LLP Orange, California

Legal Secretary 2004-2006

Supported team of attorneys at mid-size defense workers' compensation law

firm. Prepared professional correspondence, including letters, pleadings,

and other legal documents. Coordinated meetings between law firm and

insurance companies. Managed attorneys' calendar. Arranged medical

appointments and depositions for injured workers. Facilitated

communication between law firm and local courts.

COLLINS, COLLINS, MUIR & STEWART LLP Newport Beach, California

Legal Assistant 2000-2004

Assisted attorneys and staff at mid-size construction defect and product

liability law firm. Managed high-volume filing system. Transcribed

letters, pleadings, and other legal documents. Assisted attorneys in

preparing cases for trial. Provided orientation and training to new

administrative employees.

EDUCATION UNIVERSITY OF CALIFORNIA, Irvine, California, B.A., Sociology,

2006

PROFESSIONAL DEVELOPMENT Toyota Lean Training-A3

AFFILIATION Society for Human Resource Management

COMPUTER SKILLS Microsoft Office Suite, Lawson HRIS system, KRONOS

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